Visit the Crucial Skills blog to read Dave Angel’s response to this question: How can I help participants be certain they are addressing the right crucial conversation?

ABOUT THE AUTHOR Dave Angel is a Master Trainer. READ MORE How do you respond when you show a video and a participant comments, “That scenario has nothing to do with my life. Nothing like that would ever happen here. That just doesn’t seem realistic.”? That’s a very good question. I can remember going through …