Posts by Scott Robley

Lean in to Accountability

For years I have used LEAN to improve the work my healthcare lab does. But I still have people who respond poorly to feedback and who only want to hear about chronic or dire issues, and I’m often met with “I’m only human.” How can I hold my team members to high standards and validate them so they don’t become disgruntled?

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How to Lead a Struggling Team

I’m a new manager of a team that previously had a leader that yelled, used demeaning methods of motivation and control, and often humiliated individuals. The leader was removed for these behaviors and the role was given to me. I can see signs that the team is broken. They work in silos, performance is poor, and there’s a general lack of effort. I’m struggling to unify the team and “right the ship.” I feel like clarifying expectations would help get everyone back on track, but I worry that doing so will further divide the team, as it could be seen as me pushing my agenda. Any advice?

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Crucial Learning: It’s More Than Training

As you may have heard, VitalSmarts became Crucial Learning last week. It’s exciting to stand on the solid foundation of the past and look forward to the unlimited horizons of the future. While preparing to participate in the ATD conference on the morning of the announcement, I thought about what this change means for our company, for our clients, for our trainers, and for me personally—and my thoughts turned to Roger Bannister.

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Performance Management Tips for Coaching High Performers

I have an outstanding employee who has asked me to mentor him. He sees me as an example of the kind of leader he would like to become, and he would like to travel a career path similar to my own. I’m flattered, and yet I’m unsure how to help him. He’s incredibly competent already and I don’t want to agree to mentor him and then shortchange him. What can I do?

When You’re Bored in One-on-Ones with Employees

I have an employee who tends to talk a lot and drift off topic in our one-on-one meetings, to the point where I can’t focus. I have tried to keep them on track, but it is very difficult. They often take up an hour instead of the scheduled 30 minutes, and I completely lose track of what they are saying. I try hard not to look bored, but I’m concerned that I’m getting distracted because I’m bored. Please help.

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