Dear Authors, I am a new manager in a department that has a long history of being very guarded, political and untrusting. Much of this was due to the style of the previous manager. In the time I’ve been here I’ve attempted to be more involving, open with information, and trustworthy in all I’ve done. …
Dear Crucial Skills, A couple of months ago I applied for another position within my company. The new job would have been a huge increase in responsibility. It is a very visible, high-pressure position, and would invariably mean a lot of overtime. The hiring manager informed me that because of the amount of responsibility in …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, From a very early age, my husband was trained to be responsible for more than typical, age-appropriate tasks—house cleaning and food shopping at age ten, providing personal hygiene care for …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I carpool with a neighbor to get my two children and hers to and from school. She is an acquaintance and not a close friend. I like her and our …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I was asked to be the chairperson of a large seminar in its thirty-third successful year. Past chairpersons have been people from upper management and strong academic backgrounds. I am …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I note that one of the principles you advocate in starting crucial conversations is to ask permission to discuss the issue. I could imagine that some people would simply say …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I am a relatively new hospital manager. I inherited a team that is severely challenged when it comes to communication, attitude, and accountability. Recently, one of my nurses threw …
Dear Crucial Skills, I work in a group environment with five teammates. Our pay is based on our personal production, yet we have to cover for each other by taking care of one another’s clients when a teammate is not available. Thus, it is vital that we get along and respect one another. We had …
Dear Joseph, It seems to me that in your material an assumption is made that the parties we are trying to work through a crucial conversation with have, at the bottom of it all, the same basic need to simply feel safe and be understood. However, how do we handle situations when we determine that …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, A few years ago I interviewed a woman for a specific job which she didn’t get. Two years later she interviewed me for a job that I did receive. I …
