ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, What do I do if a team member blames a family member for problems? We have someone who is on flex time to help with child care. A number …
Dear Crucial Skills, I have been noticing lately that nearly every conversation I have with my fifteen-year-old daughter turns crucial very quickly. Innocent suggestions, requests for help, questions about school—many, many topics are too close to the skin for my daughter. And despite my best efforts to “start with heart” and “make it safe,” I …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, In our school we have a teacher who is a bully. Others are afraid to confront her and the team atmosphere has suffered as a result. Word has now …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, “Consensus” is just a buzzword in our organization. We talk about making consensus decisions, but what really happens is that after everyone has shared input to the pool of …
Dear Crucial Skills, We have a set of standards in our company. One of them references how we treat other employees with respect. Recently, I put one of my employees on verbal warning for calling another employee a vulgar name—a clear sign of disrespect. This was a pretty clear-cut case. But others are more gray. …
Dear Crucial Skills, A while back, my wife asked if it would be okay with me if her 30-year-old son set up residence in the spare bedroom for three months until he got his own home. I thought that sounded fine. It’s now been three years and the lad is still there. My wife doesn’t …
Dear Crucial Skills, I work in a situation where we have a reputation for being ‘nice’ to employees and not having crucial conversations when needed. This leads to inconsistent messages, inconsistent productivity and our missing of several key goals. Which do you think would be better to try first; a roll out of Crucial Conversations …
Dear Crucial Skills, In Crucial Conversations and Influencer you note studies that correlate changes in behavior to increases in productivity and/or profitability. I will be going through Crucial Conversations trainer certification in January and would like to know how we can measure the impact of the classes after they are performed. What are some of …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I’m currently taking Crucial Conversations Training at work. It has helped me both at home and at work by giving me the confidence to take quite a few bulls …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, What do you do if you try everything and still can’t make it safe? I’m struggling with two different issues: It seems that no matter what I do, I …
