Posts by Emily Gregory

Is “Love” Too Grand a Word?

“How would you describe the kind of manager you most like to work for?” asked Steve. He was interviewing applicants for an administrative assistant role on our team. The role reported directly to me. Steve and I had worked together for many years at this point and he had a really good sense of my …

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Crucial Conversations in a Crowd and Other Less Than Ideal Circumstances

Dear Emily, I have enjoyed reading your guidance. Your advice and books tend to assume an ideal environment for communication: face-to-face, alone, and with no distractions. Those conditions are ideal, but rare. Most interactions are constrained: in an open-plan office, with family members, on a car or train, with background noise, or amidst distractions, lack …

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