NOTE FROM EDITOR: We are excited to announce the launch of our brand new training course, Getting Things Done®. In the month of August, we will highlight the skills and principles from Getting Things Done in our author Q&A article. Enjoy! This article was originally published in August of 2017. Dear Emily, How do you …
Dear Emily, I like to think of myself as someone who knows how to have crucial conversations. I’ve read Crucial Conversations, attended the training, and recently, I became a certified trainer for my organization. However, I can never seem to make headway with my teenage daughter. We disagree about almost everything—when homework should be done, …
Dear Emily, Our company was recently acquired and I was asked to be on the transition team to merge the two companies. This project required that I work with several members of the parent company throughout the weekend and late into the night. I was trying my best to be chummy and start the relationship …
Dear Emily, Is it ever acceptable to remove oneself (and spouse) from family relationships that repeatedly cause pain and trouble in a marriage? Using crucial conversations skills has worked in several cases, but not all. I guess I am seeking validation for my decision to severely limit contact with the difficult family members. I want …
Dear Emily, I’ve gained a lot from using crucial conversations skills in my life, but always as the initiator. What I feel less skilled at is being on the receiving end of criticism. My last relationship ended partly because my partner and I could not come to an agreement about my children. In that relationship, …
Dear Emily, I have enjoyed reading your guidance. Your advice and books tend to assume an ideal environment for communication: face-to-face, alone, and with no distractions. Those conditions are ideal, but rare. Most interactions are constrained: in an open-plan office, with family members, on a car or train, with background noise, or amidst distractions, lack …
Dear Emily, My husband and I recently moved to a new city and my in-laws decided to move near us. I often feel intimidated and inadequate around my mother-in-law. I called her one day to try and resolve a conflict concerning one of my children and I walked into a land mine. She unleashed several …
Dear Emily, Every year I have the same argument with my mother and husband. Every year, my mother demands that we spend Christmas Day at her house while my husband, and father of our two children, wants to stay home. We usually go to her house. This year is no exception but we have an …
How do you stop your emotions from shifting into “fight” mode and verbal violence? I understand the principles of Making It Safe, but often, I only become aware that I am in “violence” well into the conversation—when my own emotions are already heated and boiling over. The wisest choice at that point seems to be to get out of the space and conversation where I can get my emotions under control, but, by then, the damage is usually done. While I have greatly improved over the years and am far more aware of my own bullying nature (intellectual or otherwise), I still struggle to change.
Dear Emily, I appreciated your blog article Recovering from False Perceptions. I agree that apologies can do more harm than good, and it is important to assess the need and/or reason for the apology. However, that post was more from the point of view of the individual with the false perception. I was interested to …
