ABOUT THE AUTHOR David Maxfield is coauthor of the New York Times bestseller, Influencer. READ MORE Dear Crucial Skills, I am a physician and I have to admit that, although I am respectful toward my patients, I have great difficulty when I am dealing with fellow physicians and nurses who, in my opinion, don’t seem …
Dear Crucial Skills, As a result of recent layoffs at our company, there is a lot of distrust between our management team and senior leadership. We’ve all been through Crucial Conversations Training. How can I use crucial conversations skills to rebuild trust and get the two groups talking again? Two Groups Talking Dear Two Groups, …
According to a study we conducted, 60 percent of people either overspend or have a spouse or partner who overspends during the holiday season. Yet 78 percent say it is difficult to discuss holiday spending with their spouse or partner. The majority either put it off for months or avoid bringing up their concerns altogether. …
ABOUT THE AUTHOR Ron McMillan is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, My husband and I are friends with a couple who is experiencing financial difficulty related to a job loss. When they confided in us that they would be moving out of their rented …
Dear Crucial Skills, I just left a job I loved because I am older and the young team I worked with never seemed to accept me. Unfortunately, even when the manager said I was a victim of new employee hazing, the problem was not addressed. Since I made the choice to leave, would it be …
ABOUT THE AUTHOR Joseph Grenny is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, I need advice on how to have a conversation with a subordinate about her provocative attire. It’s tricky because her clothes are clean and very nice—just more revealing than is appropriate for our …
ABOUT THE AUTHOR Kerry Patterson is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, My father has Neuropathy in his legs and feet. He has difficulty standing and walking, and we are very concerned about him falling. But what worries us most of all is that …
Dear Crucial Skills, I recently had an argument with someone at work because I misunderstood what she was saying to me and I said some things in return that I regret. I took your course but the skills went away from me when my emotions kicked in. Now, even though we have met with the …
Dear Crucial Skills, My husband and our daughter fight a lot but when I try to diffuse the situation they often get angry at me, and as a result I resort to silence. Their most recent fight started with a simple request from my husband for our daughter to put the dog food in the …
VitalSmarts has captured vignettes of some of the most sensitive crucial conversations. Watch as one boss is faced with an awkward performance review, or as a couple tries to talk with their elderly father about his ability to drive. Let us know what you think about our latest round of videos. For more humorous videos …
