Dear Crucial Skills, I have read Crucial Conversations and listened to the audio companion countless times. However, putting these skills into action has been a different story. It’s as if I have never heard of any of it during emotional conversations at home. I react, I don’t think. I would venture to say I am …

Visit the Crucial Skills blog to read David Maxfield’s answer to this question: How can teachers reclaim their credibility and gain the public’s understanding of our specific duties?

Visit the Crucial Skills blog to read Al Switzler’s answer to this question: How can I help my ten-year-old daughter have a crucial conversation?

Q: When your boss pitches a bad idea do you… a) clam up? b) blow up? c) both? d) speak up candidly and effectively? See what can happen if you select the wrong answer. [youtube https://www.youtube.com/watch?v=QCSZDM8A4Ag&w=600&h=335]

Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: My husband’s family frequently questions our actions concerning our son who has severe behavior issues at school and at home. How should we respond to unwanted parenting advice?

Visit the Crucial Skills blog to read Albert Bandura’s—one of the greatest living and most influential psychologists of all time—thoughts on the topic of violence in schools.

Visit the Crucial Skills blog to read Al Switzler’s response to this question: What do you do when two people dispute the “facts”?

Visit the Crucial Skills blog to read Al Switzler’s answer to this question: “How do you help ‘undo’ a story that another person has held about you?”

Visit the Crucial Skills blog to read Kerry Patterson’s answer to this question: “How can I tell my needy customer that I don’t have time to talk without offending him?”