Visit the Crucial Skills blog to read Ron McMillan’s response to this question: Can you share some strategies for getting everybody involved in a conference call?

Visit the Crucial Skills blog to read our latest Off the Author’s Bookshelf article and find out what Al Switzler is reading.

Visit the Crucial Skills blog to read Kerry Patterson’s response to this question: How can we use Crucial Conversations skills to get our meetings back on track?

Visit the Crucial Skills blog to learn how Jon’s daughter used Crucial Conversations to get what she really wanted . . . a Barbie.

Visit the Crucial Skills blog to read Ron McMillan’s response to this question: How can I help my martial arts instructor improve his business management habits while remaining respectful of his experience?

A dear friend and long-time mentor, Stephen R. Covey, died this week. In the coming weeks, many will write about his enormous influence in the business world, in families, and on the international political stage. Rather than add to that well-deserved chorus, I’ll express my personal gratitude and remembrance. In 1984, I heard Stephen speak …

Visit the Crucial Skills blog to read Ron McMillan’s response to this question: Do you have any advice for stepping down from a supervisor position and returning to my old position while maintaining a strong relationship with my supervisor?

Visit the Crucial Skills blog to learn how Crucial Conversations helped Maureen change her life and build a special relationship with her father before it was too late.

Visit the Crucial Skills blog to read Joseph Grenny’s response to this question: How can I respond to seemingly insensitive comments about my husband’s death?

Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: Most of my conversations with my spouse turn into arguments, but I’m not ready to give up or shut up. What next?