On the main thoroughfare in my hometown is a greasy spoon called Callie’s Café. Like all greasy spoons, it specializes in comfort food, which is why I took my daughter there for a serious conversation. I thought the fare might make the dialogue more palatable.
Dear Crucial Skills, How can I nudge my partner to start using some GTD® skills? Signed,Losing Patience Dear Losing Patience, Consider what nudging looks like in practice. To verbally nudge someone is to volley hints or suggestions but without directly addressing the issue or revealing how much you care about it. A nudge may get …
How can I use the Six Sources of Influence to improve patient satisfaction scores at our hospital? Our scores average in the 70s, but when I talk to patients they tell us we are wonderful. I’d like patients to put that on the survey. We often see scores of 8 but get comments that suggest they think we deserve a 10. Any ideas?
My puppy was brutally attacked by our neighbor’s pit bull. My pup survived, but I soon learned from other neighbors that this was the fifth attack in the neighborhood by this pit bull. I decided to press charges in hopes of improving neighborhood safety…
It seems to me the Crucial Conversations skills presume a degree of privilege not afforded to many, that they work best if you’re in a position of power.
I frequently find myself in Crucial Conversations with someone who is disrespectful and demeaning towards me. I have tried the strategy of apologizing for any wrongs I may have committed, but this person is only willing to talk if I take full responsibility for every wrong they feel I’ve committed and then do things exactly their way. This seems unfair. What can I do?
I think I’m addicted to my smartphone. I’ve thought about getting rid of it, but I value and depend on many of its tools. And yet I pick it up hundreds of times a day and stare into it for hours. I think this affects my attention and concentration, self-esteem, relationships, activity and health, peace of mind, sleep, and more—all for the worse. What can I do?
At my last performance review, my boss was extremely positive and gave me great feedback, so I was horrified to later discover that he gave me a score of “below average” on the formal paperwork. I arranged a meeting with him to find out why. That’s when he told me I was disengaged, did not challenge myself, and did not collaborate well with others. I got angry and now he won’t talk to me. What should I do?
I have an employee who makes negative comments and tries to undermine leadership. She is a great teacher, but she creates a toxic environment with our staff, and she has a strong influence on them. How can I handle this behavior?
How do I make the transition from working in my business to working ON my business?
