How do you respectfully call someone out for bad manners in public?
I frequently find myself in situations where someone’s behavior goes against well-known norms or even common decency. I work with people who dive into their smartphones while in the middle of a conversation without excusing themselves. They will literally check out of the conversation they’re having with me in person, start texting someone, then resume the conversation with me as though nothing happened. I think this is quite rude.
Or, there are people who smoke at my community park where it’s clearly prohibited. And they play their music loudly. I know these behaviors aren’t exclusive to young people, but it seems it’s almost always young adults who are guilty. Has nobody taught them?
Every time something like this happens, I want to say something but don’t know how. I worry that speaking up will offend the person or lead to an argument or make matters worse, and yet I want to say something. I think our communities are better when people respect basic norms of, well, respect. Any suggestions?
Posts by Ryan Trimble
Do you have any advice for dealing with a narcissist?
My twenty-four-year-old daughter has a new boyfriend who is a narcissist and she is showing signs of being emotionally abused. He is slowly isolating her—from friends, colleagues, family members. How can I use your skills to show him respect even though he is crushing my daughter? I want to ensure he doesn’t exclude me from her life for when she does need me.
Or can you suggest how I might talk to my daughter so she can see the light? When I tell her I am concerned about her situation, she gets defensive and lies to me, so she’s obviously not feeling safe around me. I have very strong feelings about the situation, so it is crucial I handle this well—I don’t want to lose my daughter. I want to build a better relationship with her and let her know we will always love her and be there for her when she needs us.
I have a 38-year-old daughter who is severely overweight and doesn’t want to hear anything about the issue. She shops doctors and has subscribed to the “anti-diet” philosophy, which I can see some value in. However, she has taken this philosophy into the realm of cultism. I do not know what to do. It is ruining her life. Please help me. Typical psychology experts have been no help to this point.
We have been avoiding an employee’s hygiene issue for a while now. He usually works from home, but occasionally he works onsite, and he has long fingernails and stains on his shirt—too unkempt for our bakery stores. We are the owners and have read Crucial Conversations, and yet we don’t know when and how to bring this up. Most of our interactions happen via video, and when we’re together in person we often don’t have privacy. Any suggestions?
On the main thoroughfare in my hometown is a greasy spoon called Callie’s Café. Like all greasy spoons, it specializes in comfort food, which is why I took my daughter there for a serious conversation. I thought the fare might make the dialogue more palatable.
Dear Crucial Skills, How can I nudge my partner to start using some GTD® skills? Signed,Losing Patience Dear Losing Patience, Consider what nudging looks like in practice. To verbally nudge someone is to volley hints or suggestions but without directly addressing the issue or revealing how much you care about it. A nudge may get …
How can I use the Six Sources of Influence to improve patient satisfaction scores at our hospital? Our scores average in the 70s, but when I talk to patients they tell us we are wonderful. I’d like patients to put that on the survey. We often see scores of 8 but get comments that suggest they think we deserve a 10. Any ideas?
My puppy was brutally attacked by our neighbor’s pit bull. My pup survived, but I soon learned from other neighbors that this was the fifth attack in the neighborhood by this pit bull. I decided to press charges in hopes of improving neighborhood safety…
It seems to me the Crucial Conversations skills presume a degree of privilege not afforded to many, that they work best if you’re in a position of power.
I frequently find myself in Crucial Conversations with someone who is disrespectful and demeaning towards me. I have tried the strategy of apologizing for any wrongs I may have committed, but this person is only willing to talk if I take full responsibility for every wrong they feel I’ve committed and then do things exactly their way. This seems unfair. What can I do?