Government Building

Training for Government

Federal, state, and local agencies around the world have used our courses to improve the health and performance of their organizations. Discover how your team can benefit with Crucial Learning.

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MDHHS and Crucial Conversations

Employees at Michigan Department of Health and Human Services reported that they could more effectively work with clients and resolve issues with colleagues and supervisors after receiving training in Crucial Conversations for Accountability.

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Evidence of Impact

Customer service, employee engagement, safety, leadership, integrity, morale—these are just some aspects of the workplace our training improves.

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National Park Service

At the National Park Service, leaders reported that 20–40% of employees communicated better following Crucial Conversations for Mastering Dialogue.

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Department of Veterans Affairs

The US Department of Veterans Affairs reported improved engagement, performance, and morale following Crucial Conversations® for Mastering Dialogue.

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Defense Acquisition University

Defense Acquisition University used Crucial Conversations for Mastering Dialogue to improve culture, communication and performance.

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Resources for Government

Find assessments, ebooks, case studies and more to see how the skills we teach apply to your challenges.

Crucial Conversations and DEI
Inclusion depends on psychological safety. Learn how Crucial Conversations can help.
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page 3 min
National Renewable Energy Laboratory and Crucial Conversations
Read about the impact of Crucial Conversations at NREL.
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page 2 min
FAA and Crucial Conversations for Accountability
See how the Federal Aviation Administration improved communication and teamwork.
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page 5 mins
Style Under Stress Assessment
Do you dig in or give in when faced with disagreement? Find out.
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page 10 mins
Gender Bias
Our research identifies skills to minimize gender bias and social backlash.
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page 10 mins

Contractor Resources

GSA Schedule

Crucial Learning is on the GSA Schedule. Purchase training for your agency with greater flexibility and shorter lead times, and at special rates for federal government.

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Sole Provider

Crucial Learning owns IP for Crucial Conversations for Mastering Dialogue, Crucial Conversations for Accountability, Influencer Training, Getting Things Done, and The Power of Habit.

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MOSAIC Compatible

Our courses address several competencies outlined in the Multipurpose Occupational Systems Analysis Inventory Close-Ended Competencies (MOSAIC).

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FEVS Compatible

Learning and development is shown to improve employee engagement. See how our work applies to measurements on the Federal Employee Viewpoint Survey (FEVS).

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Government Training Solutions

Our courses are grounded in decades of research and consulting, and the efficacy of the skills we teach has been demonstrated in studies and published in peer-reviewed journals.
Communication
Performance
Leadership
Communication
crucial conversations White Background
Crucial Conversations
for Mastering Dialogue
Dialogue
Communication
crucial conversations White Background
Crucial Conversations
for Accountability
Accountability
Performance
GTD course White Background
Getting
Things Done
Productivity
Performance
The Power of Habit Course icon
The Power
of Habit
Habits
Leadership
Influencer course Icon White Background
Influencer
Change
Learning Outcomes
Turn disagreement into dialogue by speaking up candidly, respectfully, and quickly.
Resolve problems of poor performance, broken commitments, and violated expectations.
Manage attention, energy, and workflow for greater focus with less stress.
Build healthy professional and personal habits with less effort and greater success.
Design and implement large-scale initiatives for lasting behavior change.
Organizational Outcomes
Solve
  • Disagreement
  • Cliques
  • Backbiting
  • Bullying
  • And more
Solve
  • Conflict
  • Poor Performance
  • Non-compliance
  • Irresponsibility
  • Mismanagement
  • Ineffective Leadership
  • And more
Solve
  • Missed Deadlines
  • Dropped Balls
  • Failed Projects
  • Burnout
  • Stalled Development
  • And more
Solve
  • Poor Performance
  • Resistance to Change
  • Skill Acquisition
  • Development
  • Apathy
  • And more
Solve
  • Change
  • Leadership
  • Development
  • Performance
  • And more
Improve
  • Inclusion
  • Trust & Respect
  • Responsibility
  • Collaboration
  • Communication
  • Teamwork
  • Engagement
Improve
  • Performance
  • Accountability
  • Leadership
  • Management
  • Efficiency
Improve
  • Productivity
  • Efficiency
  • Teamwork
  • Execution
  • Project Management
  • Development
  • Engagement
Improve
  • Performance
  • Responsibility
  • Agility
  • Development
  • Efficiency
  • Engagement
  • Innovation
Improve
  • Culture
  • Leadership
  • Management
  • Teamwork
  • Compliance
  • Engagement
Learning Formats
  • In Person
  • Virtual
  • On Demand
  • In Person
  • Virtual
  • On Demand
  • In Person
  • Virtual
  • On Demand
  • In Person
  • Virtual
  • On Demand
  • In Person
  • Virtual

Let’s talk

Explore solutions for your team. Complete the form to speak with a client advisor.

Crucial Conversations is a must for all levels of law enforcement: dispatchers, officers, detectives, supervisors, and chiefs.
Milton J. Haken
Chief of Police, FBI
Crucial Conversations has received high praises as the most professional, practical, and useful training in our organization. The training gave us a common language to address issues and talk about them in a way all parties understand.
Kristin Baer
Government Civilian, US Dept. of the Air Force
Experiencing Crucial Conversations for Mastering Dialogue was the watershed event in my career. It changed me from a litigator to a leader.
Robert Wiley
Public Defender, Riverside County
What I learned with Crucial Learning will not only help me in my job but also in my family life. I know what I need to do to improve my life. I can see these skills helping many people in their careers and life goals.
Doug Nelson
Mayor, City of Chamberlain, South Dakota
We have offered Crucial Learning training for more than 10 years. Crucial Conversations for Accountability is required training for all newly hired or promoted supervisors. We can see changes in our culture and the language we use.
Meagan Palmer
Business Professional, County of Mecklenburg