The Standard in Effective Communication

Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organizations.

What You’ll Learn

The course teaches nine powerful skills for working through disagreement to achieve better results.

GET UNSTUCK
Identify problems contributing to poor results and struggling relationships.
MASTER MY STORIES
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
START WITH HEART
Be clear with yourself and others about what you really want.
STATE MY PATH
Share strong opinions without shutting down others’ viewpoints.
MAKE IT SAFE
Create safety so you can talk with almost anyone about almost anything.
LEARN TO LOOK
Spot the warning signs that indicate safety and dialogue are at risk.
Seek Mutual Purpose
Find common ground even when it seems impossible.
EXPLORE OTHERS’ PATHS
Listen and respond effectively to other people’s concerns and feedback.
MOVE TO ACTION
Turn each Crucial Conversation into a course of action that leads to better outcomes.

Learning Formats

Course Agenda

10 Lessons 6–8 hrs

1. Get Unstuck

30 – 45 mins

  • Spot the conversations that are keeping you from what you want.

  • Choose the right conversation to get unstuck.

2. Master My Stories I

30 – 45 mins

  • Learn where emotions come from and how to change them.

  • Take responsibility for the emotions you bring to the conversation by owning your story.

3. Master My Stories II

30 – 45 mins

  • Eliminate negative stories that impede conversations and results.

4. Start With Heart

30 – 45 mins

  • Stay focused on what you really want.

  • Lay a foundation of good intent.

5. State My Path

30 – 45 mins

  • Speak honestly and respectfully.

  • Share tough messages in a way that invites others into the conversation.

6. Make It Safe

30 – 45 mins

  • Take steps to rebuild safety when others get defensive.

  • Talk with almost anyone about almost anything.

7. Learn to Look

30 – 45 mins

  • Notice the signs that people are not in dialogue.

  • Identify and manage your own Style Under Stress.

8. Seek Mutual Purpose

30 – 45 mins

  • Recognize when you’re at odds in a conversation.

  • Find common ground even when it seems impossible.

9. Explore Others’ Paths

30 – 45 mins

  • Actively listen to understand the meaning behind others’ emotions and actions.

  • Respond productively when someone initiates a Crucial Conversation with you.

10. Move to Action

30 – 45 mins

  • Move from healthy dialogue to taking action and achieving results.

Course Agenda

5 Sessions 12.5 hrs

1. Get Unstuck and Master My Stories I

2.5 hrs

  • Spot the conversations that are keeping you from what you want.
  • Choose the right conversation to get unstuck.
  • Learn where emotions come from and how to change them.
  • Take responsibility for the emotions you bring to the conversation by owning your story.

2. Master My Stories II and Start With Heart

2.5 hrs

  • Eliminate negative stories that impede conversations and results.
  • Stay focused on what you really want.
  • Lay a foundation of good intent.

3. State My Path and Make It Safe

2.5 hrs

  • Speak honestly and respectfully.
  • Share tough messages in a way that invites others into the conversation.
  • Take steps to rebuild safety when others get defensive.
  • Talk with almost anyone about almost anything.

4. Learn To Look and Seek Mutual Purpose

2.5 hrs

  • Notice the signs that people are not in dialogue.
  • Identify and manage your own Style Under Stress.
  • Recognize when safety is at risk because you’re at odds.
  • Find common ground even when it seems impossible.

5. Explore Others’ Paths & Move To Action

2.5 hrs

  • Actively listen to understand the meaning behind others’ emotions and actions.
  • Respond productively when someone initiates a Crucial Conversation with you.
  • Move from healthy dialogue to taking action and achieving results.

Course Agenda

10 Lessons 13 hrs

1. Get Unstuck

90 mins

  • Spot the conversations that are keeping you from what you want.
  • Choose the right conversation to get unstuck.

2. Master My Stories I

30 mins

  • Learn where emotions come from and how to change them.
  • Take responsibility for the emotions you bring to the conversation by owning your story.

3. Master My Stories II

75 mins

  • Eliminate negative stories that impede conversations and results.

4. Start With Heart

60 mins

  • Stay focused on what you really want.
  • Lay a foundation of good intent.

5. State My Path

105 mins

  • Speak honestly and respectfully.
  • Share tough messages in a way that invites others into the conversation.

6. Make It Safe

90 mins

  • Take steps to rebuild safety when others get defensive.
  • Talk with almost anyone about almost anything.

7. Learn to Look

45 mins

  • Notice the signs that people are not in dialogue.
  • Identify and manage your own Style Under Stress.

8. Seek Mutual Purpose

90 mins

  • Recognize when safety is at risk because you’re at odds.
  • Find common ground even when it seems impossible.

9. Explore Others’ Paths

105 mins

  • Actively listen to understand the meaning behind others’ emotions and actions.
  • Respond productively when someone initiates a Crucial Conversation with you.

10. Move To Action

30 mins

  • Move from healthy dialogue to taking action and achieving results.
Ready to Get Started?
Preview the Course

Watch the video to learn more about course skills, learning formats, and delivery options.


25 Mins Video

What dividends will you reap from dialogue?

PRODUCTIVITY

Sprint reported a 93% improvement in meeting productivity metrics.

TEAMWORK

Employees at MaineGeneral Health were 16% more likely to speak up and resolve problems with colleagues after going through Crucial Conversations for Mastering Dialogue.

SAFETY

Pride International reduced safety incidents by 55% in one year.

Cost

AT&T reduced billing costs by 30% and Sprint reduced customer care expenses by $20 million annually.

Engagement

Rocky Mountain Equipment reduced turnover from 30% to 16%.

Satisfaction

San Antonio School District saw a 50% drop in grievances that previously clogged the administrative system.

BASED ON THE BESTSELLER

Get your copy of the New York Times bestseller and business classic that has revolutionized interpersonal success for millions of people worldwide.

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Trainer Certification

Certification is the easiest and most cost-effective way to train your organization in Crucial Conversations for Mastering Dialogue. As a certified trainer you can also customize the course to match your organization’s needs.

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