Performance Management Improved

Accountability is critical to healthy relationships and organizations. As people improve in their ability to hold one another accountable, they also improve trust, efficiency, engagement, and more.

What you’ll learn

The course teaches nine powerful skills for resolving performance problems, strengthening trust and reliability, and eliminating inconsistency. Learn to hold anyone accountable, no matter their power, position, or authority.

GET UNSTUCK
Identify problems contributing to poor results and struggling relationships.
MASTER MY STORIES
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
START WITH HEART
Be clear with yourself and others about what you really want.
STATE MY PATH
Share strong opinions without shutting down others’ viewpoints.
MAKE IT SAFE
Create safety so you can talk with almost anyone about almost anything.
DIAGNOSE
Identify what’s contributing to the gap between expected and actual behavior.
MAKE IT EASY
Don’t lead with YOUR ideas; start by asking others for theirs.
MAKE IT MOTIVATING
Highlight natural consequences to motivate rather than using coercion.
MOVE TO ACTION
Turn each accountability discussion into a course of action that leads to better outcomes.

Learning Formats

Course Agenda

10 Lessons 6 – 8 hrs

1. Get Unstuck

30 – 45 mins

  • Spot the performance conversations that are keeping you from what you want.

  • Choose the right conversation to get unstuck.

2. Master My Stories I

30 – 45 mins

  • Learn where emotions come from and how to change them.

  • Take responsibility for the emotions you bring to the conversation by owning your story.

3. Master My Stories II

30 – 45 mins

  • Eliminate negative stories that impede conversations and results.

4. Start With Heart

30 – 45 mins

  • Stay focused on what you really want.

  • Lay a foundation of good intent.

5. STATE My Path

30 – 45 mins

  • Speak honestly and respectfully.

  • Share tough messages in a way that invites others into the conversation.

6. Make It Safe

30 – 45 mins

  • Take steps to rebuild safety when others get defensive.

  • Talk with almost anyone about almost anything.

7. Diagnose

30 – 45 mins

  • Use the Six Sources of Influence to identify what’s contributing to the gap.

8. Make It Easy

30 – 45 mins

  • Don’t lead with your ideas; start by asking others.

  • Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).

9. Make It Motivating

30 – 45 mins

  • Motivate others using natural consequences rather than power.

  • Make unseen or forgotten consequences visible.

  • Use the skills to help good performers become great.

10. Move to Action

30 – 45 mins

  • Move from healthy dialogue to taking action and achieving results.

Course Agenda

5 Sessions 12.5 hrs

1. Get Unstuck and Master My Stories I

2.5 hrs

  • Spot the performance conversations that are keeping you from what you want.
  • Choose the right conversation to get unstuck.
  • Learn where emotions come from and how to change them.

2. Master My Stories II and Start With Heart

2.5 hrs

  • Take responsibility for the emotions you bring to the conversation by owning your story.
  • Eliminate negative stories that impede conversations and results.
  • Stay focused on what you really want.
  • Lay a foundation of good intent.

3. State My Path and Make It Safe

2.5 hrs

  • Speak honestly and respectfully.
  • Share tough messages in a way that invites others into the conversation.
  • Take steps to rebuild safety when others get defensive.
  • Talk with almost anyone about almost anything.

4. Diagnose and Make It Easy

2.5 hrs

  • Use the Six Sources of Influence to understand what’s causing the gap.
  • Don’t lead with your ideas; start by asking others.
  • Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).

5. Make it Motivating and Move to Action

2.5 hrs

  • Motivate others using natural consequences rather than power.
  • Make unseen or forgotten consequences more visible.
  • Use the skills to help good performers become great.
  • Move from healthy dialogue to taking action and achieving results.

Course Agenda

10 Lessons 13 hrs

1. Get Unstuck

90 mins

  • Spot the performance conversations that are keeping you from what you want.
  • Choose the right conversation to get unstuck.

2. Master My Stories I

30 mins

  • Learn where emotions come from and how to change them.
  • Take responsibility for the emotions you bring to the conversation by owning your story.

3. Master My Stories II

75 mins

  • Eliminate negative stories that impede conversations and results.

4. Start With Heart

60 mins

  • Stay focused on what you really want.
  • Lay a foundation of good intent.

5. State My Path

105 mins

  • Speak honestly and respectfully.
  • Share tough messages in a way that invites others into the conversation.

6. Make It Safe

90 mins

  • Take steps to rebuild safety when others get defensive.
  • Talk with almost anyone about almost anything.

7. Diagnose

90 mins

  • Use the Six Sources of Influence to understand what’s causing the gap.

8. Make It Easy

45 mins

  • Don’t lead with your ideas; start by asking others.
  • Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).

9. Make It Motivating

105 mins

  • Motivate others using natural consequences rather than powers.
  • Make unseen or forgotten consequences more visible.
  • Use the skills to help good performers become great.

10. Move To Action

30 mins

  • Move from healthy dialogue to taking action and achieving results.
Ready to Get Started?
Preview the Course

Watch the video to learn more about course skills, learning formats, and delivery options.


18-Min Video

Accountability in Action

When people know how to hold peers accountable, they see improvement across the organization.

EFFICIENCY

San Antonio School District saw a 50% drop in grievances.

TEAMWORK

Dallas Housing Authority eliminated silos between departments and helped employees take initiative to resolve conflicts with their supervisors.

SAFETY

Pride International improved their total incident rate by 55% and reported zero accidents that required employees to miss time on the job.

TURNOVER

Orkin reported an 8% decrease in turnover, and Pride International decreased turnover by 40%.

Engagement

St. Joseph’s Healthcare reported reduction in sick leave from 15 to 12 days per full-time employee, and employee satisfaction rates were 64% higher than provincial average.

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Read the Bestseller Behind the Course

With more than half a million copies sold, Crucial Accountability continues to improve the health of relationships, teams, and organizations worldwide.

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