Government Building

TRAINING FOR GOVERNMENT

Federal, state, and local agencies around the world have used our courses to improve the health and performance of their organizations. Discover how your team can benefit with Crucial Learning.

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ebook cover with two government employees talking

Get Better Results with Better Dialogue

Recent FEVS scores show federal employees rate performance management as the lowest competency within their agencies. Our research suggests bad performance persists when people don’t have the skills to talk about it. Download this free ebook to learn more the power of dialogue and how you can improve workplace culture and performance.

Evidence of Impact

Customer service, employee engagement, safety, leadership, integrity, morale—these are just some aspects of the workplace our training improves.

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Department of Veterans Affairs

The US Department of Veterans Affairs reported improved engagement, performance, and morale following Crucial Conversations® for Mastering Dialogue.

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National Park Service

At the National Park Service, leaders reported that 20–40% of employees communicated better following Crucial Conversations for Mastering Dialogue.

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Department of Homeland Security

U.S. Department of Homeland Security used Crucial Conversations for Mastering Dialogue to improve culture.

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Resources for Government

Find assessments, ebooks, case studies and more to see how the skills we teach apply to your challenges.

Crucial Conversations and DEI
Inclusion depends on psychological safety. Learn how Crucial Conversations can help.
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page 3 min
National Renewable Energy Laboratory and Crucial Conversations
Read about the impact of Crucial Conversations at NREL.
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page 2 min
FAA and Crucial Conversations for Accountability
See how the Federal Aviation Administration improved communication and teamwork.
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page 5 mins
Style Under Stress Assessment
Do you dig in or give in when faced with disagreement?
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page 10 mins
Case Study: Michigan Department of Health and Human Services
Crucial Conversations for Accountability helps MDHHS improve their culture.
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page 7 mins
Gender Bias
Our research identifies skills to minimize gender bias and social backlash.
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page 10 mins

Contractor Resources

GSA Schedule

Crucial Learning is on the GSA Schedule. Purchase training for your agency with greater flexibility and shorter lead times, and at special rates for federal government.

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Sole Provider

Crucial Learning owns IP for Crucial Conversations for Mastering Dialogue, Crucial Conversations for Accountability, Crucial Influence, Getting Things Done, and The Power of Habit.

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MOSAIC Compatible

Our courses address several competencies outlined in the Multipurpose Occupational Systems Analysis Inventory Close-Ended Competencies (MOSAIC).

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FEVS Compatible

Learning and development is shown to improve employee engagement. See how our work applies to measurements on the Federal Employee Viewpoint Survey (FEVS).

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Government Training Solutions

Our courses are grounded in decades of research and consulting, and the efficacy of the skills we teach has been demonstrated in studies and published in peer-reviewed journals.

Communication Courses

Dialogue
Turn disagreement into dialogue by speaking up candidly, respectfully, and quickly.
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Solve
  • Disagreement
  • Disengagement
  • Cliques
  • Backbiting
  • Blaming
  • Bullying
  • And more
Improve
  • Inclusion
  • Trust & Respect
  • Problem Solving
  • Collaboration
  • Communication
  • Teamwork
  • Engagement
Audience
  • Individuals
  • Managers
  • Leaders
Accountability
Resolve problems of poor performance, broken commitments, and violated expectations.
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Solve
  • Conflict
  • Poor Performance
  • Non-compliance
  • Irresponsibility
  • Mismanagement
  • Ineffective Leadership
  • And more
Improve
  • Performance
  • Accountability
  • Leadership
  • Management
  • Efficiency
  • Coaching
Audience
  • Managers
  • Leaders

Performance Courses

Productivity
Improve individual focus and team productivity.
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Solve
  • Missed Deadlines
  • Dropped Balls
  • Failed Projects
  • Burnout
  • Stalled Development
  • And more
Improve
  • Focus
  • Productivity
  • Efficiency
  • Teamwork
  • Execution
  • Time Management
  • Engagement
Audience
  • Individuals
  • Managers
  • Leaders
Habits
Build healthy professional and personal habits with less effort and greater success.
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Solve
  • Poor Performance
  • Resistance to Change
  • Skill Acquisition
  • Personal Development
  • Apathy
  • And more
Improve
  • Individual Performance
  • Adaptability
  • Agility
  • Efficiency
  • Engagement
  • Innovation
Audience
  • Individuals

Leadership Courses

Change
Learn leadership skills to create lasting behavior change.
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Solve
  • Organizational Change
  • Ineffective Leadership
  • Lack of Motivation
  • Behavior Change
  • And more
Improve
  • Culture
  • Leadership Ability
  • Use of Incentives
  • Safety
  • Compliance
  • Team Engagement
Audience
  • Managers
  • Leaders
Crucial Conversations is a must for all levels of law enforcement: dispatchers, officers, detectives, supervisors, and chiefs.
Milton J. Haken
Chief of Police, FBI
Crucial Conversations has received high praises as the most professional, practical, and useful training in our organization. The training gave us a common language to address issues and talk about them in a way all parties understand.
Kristin Baer
Government Civilian, US Dept. of the Air Force
Experiencing Crucial Conversations for Mastering Dialogue was the watershed event in my career. It changed me from a litigator to a leader.
Robert Wiley
Public Defender, Riverside County
What I learned with Crucial Learning will not only help me in my job but also in my family life. I know what I need to do to improve my life. I can see these skills helping many people in their careers and life goals.
Doug Nelson
Mayor, City of Chamberlain, South Dakota
We have offered Crucial Learning training for more than 10 years. Crucial Conversations for Accountability is required training for all newly hired or promoted supervisors. We can see changes in our culture and the language we use.
Meagan Palmer
Business Professional, County of Mecklenburg