ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I am a relatively new hospital manager. I inherited a team that is severely challenged when it comes to communication, attitude, and accountability. Recently, one of my nurses threw …
Dear Crucial Skills, I work in a group environment with five teammates. Our pay is based on our personal production, yet we have to cover for each other by taking care of one another’s clients when a teammate is not available. Thus, it is vital that we get along and respect one another. We had …
ABOUT THE AUTHOR Al Switzler is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, My question concerns when you know you are going to have a meeting—at the request of someone else whose purpose is to confront you or “blast” you. How does one …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, We are planning a communications workshop with our senior team this winter. Our president is wondering if he should take part in the training. What will the impact be if …
Dear Joseph, It seems to me that in your material an assumption is made that the parties we are trying to work through a crucial conversation with have, at the bottom of it all, the same basic need to simply feel safe and be understood. However, how do we handle situations when we determine that …
ABOUT THE AUTHOR Al Switzler is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My 16-year-old daughter survived the grueling tryout process and was made drum major of the marching band. Naturally, she was elated; but then she asked “What am I …
Dear Crucial Skills, I was wondering if you could address how to make it safe to discuss something when certain answers really are going to result in very bad consequences? I understand the need to master my stories, but sometimes the truthful answer is the one with negative consequences. For example: You suspect an employee …
ABOUT THE AUTHOR Ron McMillan is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, How do I handle a constant complainer? I have an employee who has worked for the company for thirty years. She’s a great employee but is always complaining—mainly about all …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, A few years ago I interviewed a woman for a specific job which she didn’t get. Two years later she interviewed me for a job that I did receive. I …
Dear Crucial Skills, I’m faced with having to fire someone for the first time in my career. What advice would you give on handling this very crucial conversation? Signed, Hesitating Dear Hesitating, Firing someone is never easy. It shouldn’t be. Whenever someone is unilaterally separated from his or her income stream, it’s likely to cause …
