ABOUT THE AUTHOR Al Switzler is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I am the first to admit that I do not do well during crucial conversations—especially if the person I am having the conversation with gets angry. I immediately go silent. …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I hate it when others tell me what to do. My coworkers not only worry over me when I have new jobs, but they tell me what to do even …
Dear Crucial Skills, I am not recognized by upper management for the projects I have successfully completed in my position. My great accomplishments typically get handed off and go on to board meetings, etc. I am not ever recognized as the source of these accomplishments; in fact, others quickly claim them as their own work. …
Dear Al, My two sons share a four bedroom house with three other students at college. The three other students initially wanted other living accommodations for next year, while my sons wanted to stay. So my boys found two other students to share the house, and nobody wants to share a room. One of the …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, From a very early age, my husband was trained to be responsible for more than typical, age-appropriate tasks—house cleaning and food shopping at age ten, providing personal hygiene care for …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I was asked to be the chairperson of a large seminar in its thirty-third successful year. Past chairpersons have been people from upper management and strong academic backgrounds. I am …
ABOUT THE AUTHOR Ron McMillan is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I have recently been informed by my boss that the president of my company intends to cut my salary by 30 percent at the beginning of the year. This is …
Dear Crucial Skills, How do I help someone who should be fired due to angry outbursts in the workplace, but who does not see the need for anger management? Signed, Curious Dear Curious, Let’s assume you’ve had the conversation needed to bring up the topic—you stuck to the facts in describing the problem and used …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I note that one of the principles you advocate in starting crucial conversations is to ask permission to discuss the issue. I could imagine that some people would simply say …
Dear Crucial Skills, I have a fairly new team member working for me who is in an executive position, several years my junior, and cannot have a conversation or talk to a group without using multiple curse words. He is a really nice guy and seemingly oblivious to his speech patterns. His cursing is offensive …
