ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, As the business development manager for a large law firm, I coach my lawyers on how to develop relationships with potential clients. They frequently come to me because they’ve …
Dear Crucial Skills, At work, a small group of “good old boys” (friends for over twenty years) is in charge. One got the position because of the other. They “invented” a full-time position for another friend that they just hired. She now has more authority and higher pay (including bonuses and overtime) than many of …
Dear Crucial Skills, I have three direct reports who are very loyal and hardworking supervisors. These employees have worked for the organization for over twenty years. They have also held down the fort during my and my predecessor’s lengthy absences. I have recently hired a fourth supervisor with better leadership skills. I would like to …
ABOUT THE AUTHOR Ron McMillan is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I believe my boss has some bad news to deliver to me. How can I set the tone so that it is easier for her to give me the …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE The following article was first published on October 26, 2005. Dear Crucial Skills, My husband travels for business quite often. Recently, he left for a conference a few days prior to the actual event. …
ABOUT THE AUTHOR Ron McMillan is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE The following article was first published on June 1, 2005. Dear Crucial Skills, What if you are not dealing with a reasonable, rational, and decent person? Is this possible or do you genuinely believe …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I have a surgeon colleague who is flirting with a staff member. He is very obviously taken with her and cannot seem to help himself. She is now reciprocating the …
ABOUT THE AUTHOR Al Switzler is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I am the first to admit that I do not do well during crucial conversations—especially if the person I am having the conversation with gets angry. I immediately go silent. …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I hate it when others tell me what to do. My coworkers not only worry over me when I have new jobs, but they tell me what to do even …
Dear Crucial Skills, I am not recognized by upper management for the projects I have successfully completed in my position. My great accomplishments typically get handed off and go on to board meetings, etc. I am not ever recognized as the source of these accomplishments; in fact, others quickly claim them as their own work. …
