“How would you describe the kind of manager you most like to work for?” asked Steve. He was interviewing applicants for an administrative assistant role on our team. The role reported directly to me. Steve and I had worked together for many years at this point and he had a really good sense of my …
I found myself in an interesting conversation a few months ago with a fellow trainer. They shared with me that while they love what they do, they have good and bad days just like anyone else—and that sometimes, on the not-so-good-days, showing up the way we want to or feel we should in the classroom …
Dear Crucial Skills, How can I measure the ROI of training? Signed,Budget Conscious Dear Budget Conscious, The challenge with any kind of skills training is that people can learn the skills but then either fail to use them or use them in areas that don’t produce a return on the organization’s investment. For example, a …
