Trainer Q&A: Is it ever appropriate to move to silence?
Visit the Crucial Skills blog to read Candace Bertotti’s answer to this question: Is it ever appropriate to move to silence?
Certification Insights Posts
From the Road: Stick the Landing
I don’t know about you, but I love the Olympics. So these last two weeks have been great as my family and I watched so many different events that we don’t get to see on a regular basis. This year I’ve been especially fascinated by how many of the events involve difficult to execute tricks.
Trainer Q&A: How do you balance discussion with staying on track?
How do you balance discussion (i.e., answering questions, debriefing, taking stories from participants) with staying on track with material—especially if it is a really good discussion?
From the Road: Twenty Fourteen
It’s a new year and with it comes so many “news”—new opportunities, new resolutions, new beginnings, new goals, new mindsets (or would it be new minds set??). It’s a whole new year! Indeed, it seems like with every breath I draw in a huge mouthful of newness. It’s invigorating and energizing! It definitely erases the bitter taste of all those “should haves” I was chewing on at the end of 2013.
From the Road: Again with the Questions
It all started with what seemed like an innocuous question. And since then I’ve been wondering about a personal training practice to which I hadn’t given much thought recently—specifically the questions I use. My current practice was called into questions (here used as figure of speech rather than a reference to the specific training practice mentioned in the second sentence, or the actual inciting question referenced in the first sentence) during our annual REACH conference in August.
From the Road: Why?!?!?!
My experience with “why” has been an interesting one. In fact, I’ve been able to identify several distinct phases that I’ve experienced.
How Do I Keep Things Going for Learners after Training?
How do I keep things going for learners after the formal training?
From the Road: By the Numbers
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE I was recently reviewing a training industry report for 2012. There were all kinds of bar, pie, and other hunger inducing graphs serving up all kinds of information. It highlighted overall spending (≅ $55.8 billion), the …
How do I handle participants who do not appear to be engaged in class?
ABOUT THE AUTHOR Cricket Buchler is a Master Trainer. READ MORE How do I handle participants who do not appear to be engaged in class? It’s so easy to get triggered by participant behavior in class, believing the way she’s acting is proof that she’s not taking the class seriously or that he doesn’t mind …
From the Road: What the . . . ?!?!
So it doesn’t happen all that often, but when it does it usually takes me by surprise. It’s every facilitator’s fear—the inappropriate comment. They come in lots of shapes and sizes, ranging from overly personal to highly offensive.