It’s the moment facilitators dread. You look into the glazed eyes of your participants and wonder, “Are they really getting it? How can I make this more interesting and relevant to them?” So we try to jazz up our delivery by bringing more energy or taking a break, or we just plow through the content …
Posts by Mark Carpenter
Bring Your Training to Life with the Magic of Storytelling
How do you hold a Crucial Conversation over e-mail?
In a perfect world, Crucial Conversations would always be held face-to-face. The benefits of immediate feedback and nonverbal communication makes dialogue much more rich and accurate. However, today’s global and distributed workforce doesn’t always allow for face-to-face interactions. When you’re in Singapore and need to communicate to co-workers in Germany, Brazil, and the United States, …