Posts by Mark Carpenter

How do you hold a Crucial Conversation over e-mail?

In a perfect world, Crucial Conversations would always be held face-to-face. The benefits of immediate feedback and nonverbal communication makes dialogue much more rich and accurate. However, today’s global and distributed workforce doesn’t always allow for face-to-face interactions. When you’re in Singapore and need to communicate to co-workers in Germany, Brazil, and the United States, …

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