Dear Emily, What is the best way to announce that someone has been let go? We’ve had five departures in the past eighteen months that weren’t handled well. Communications ranged from non-existent—the person just wasn’t there anymore; to confusing—a new org structure was presented and someone who should’ve been in the meeting wasn’t there. Nor …
Dear Emily, I lead a support group for single/widowed/divorced individuals for people aged forty to eighty. Meetings are informal and focused on sharing, so an agenda is not usually necessary. However, lately we have had a problem with sidebar conversations. One member in particular, who has little or nothing to say when it is her …
Dear Crucial Skills, Over the past year, my wife has developed an unhealthy pattern of caring less and less about her physical appearance and is now considerably overweight. Whenever I try to discuss the potential impact on her quality of life, she becomes very defensive and says, “You don’t love me anymore.” I counter and …
Have Dear Crucial Skills, I have a team of three individuals. They are all hard workers and have been with the company for a long time. I have been their manager for almost five years now. Over the last year, we have gone through some organizational changes that have made them feel, as they have …
Dear Crucial Skills, My brother has a small IT business and usually employs four to five people at a time. He recently employed a twenty-year-old college student we’ll call Mark. Because of his girlfriend’s unexpected pregnancy, Mark had to stop studying and finds himself raising a family. His family situation is complex; he commutes about …
Dear Crucial Skills, How do you respond to work colleagues who complain that management never asks our opinion? I agree it’s good to get insight from management on how and why things are the way they are. But my coworkers seem to forget there are some things administration just can’t get everyone’s viewpoint on—because a …
We’re excited to announce that Emily Hoffman, a Senior Master Trainer as well as VitalSmarts’ VP of Development & Delivery, will become a regular contributor to the Crucial Skills Newsletter. Dear Crucial Skills, A friend of mine works in a small office. She has a new coworker who sits on the other side of her …
Dear Crucial Skills, I often run into a brick wall when trying to have a crucial conversation with workaholics. It seems as if they will work with you only if it increases their power or they can exercise control over you. What can I do to get some cooperation? Signed, Frustrated coworker Dear Frustrated, Thank …
ABOUT THE AUTHOR Emily Moss is a Master Trainer and Senior Director of Client Training and Employee Development at VitalSmarts. READ MORE Dear Crucial Skills, I recently got a call from the head of another department. He asked me, “Why are the analysts afraid to ask you for a work product?” I tried to build …
Dear Crucial Skills, I am a nursing supervisor in a nursing home. Most of our patients are white and most of our staff is non-white. Our staff is frequently subjected to vile, racist treatment and remarks by our patients. Naturally, this creates a very difficult working situation. Our staff provides quality care day after day …
