When we set out a year ago to rebuild Crucial Conversations, our most important objective was to make it relevant. We needed people to see themselves—and their conversations—in this course. More than ever before, we are being challenged to hold Crucial Conversations in a highly polarized, divisive environment. We’re challenging tough topics in the workplace, …
We overhauled our two most popular courses—Crucial Conversations and Crucial Accountability—with one objective: to demonstrate how timeless skills can be applied to today’s challenges. We refreshed everything from the videos to the practice scenarios to the slides and images. We are so excited for you to see and experience our new courses—Crucial Conversations for Mastering Dialogue and Crucial Conversations for Accountability.
For more than 30 years we have been teaching people that, when faced with Crucial Conversations, everyone falls along a communication continuum, where dialogue is in the middle, and silence and violence are at the polar, ineffective extremes.
What approach can you take when someone believes that hurting others (insulting, accusing, and so on) is good and right and helps the other person become better?
You’re standing there in front of a class full of fellow employees. For the last several hours, you’ve been doing a fantastic job facilitating Crucial Conversations. There is safety in the room. Learners are readily participating and sharing insights. And then one participant shares something offensive, weird, or just plain wrong, and you aren’t quite …
During our company meetings, leaders often try to get input on various questions but very rarely does anyone respond. It has become such an issue that the CEO recently offered $20 to anyone who contributes. That’s one issue. A second issue is that when nobody responds, leaders will often say something like, “Really?! Nobody has anything to say?!”
Two principles can help you strengthen remote work teams: clarify what you really want; and focus on team building, not “virtual” team building.
Fifteen years ago I went to Canada and had one of the most profound insights of my professional life. I was a newly minted VitalSmarts Master Trainer leading both a Crucial Conversations course and trainer certification course in London, Ontario, Canada. The facilitators in the course were and are among the most highly skilled I …
This year I started out motivated, with goals for health, productivity, and things I want to learn at work and personally. However, our company is undergoing ANOTHER reorganization.
