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Resource Center

For more than 30 years we’ve worked with organizations in healthcare, government, education, technology and more to improve organizational health and performance. Find research, case studies, ebooks and assessments related to the work you do.

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Government Resources

Discover how federal, state, and local agencies have improved organizational health and performance using the principles and skills taught in our courses.

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Healthcare Resources

Dialogue and accountability are critical to healthcare. Discover how the two have helped healthcare companies improve safety, nurse retention, and quality of care.

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Tech Industry Resources

The rapidly changing technology industry faces unique business and organizational challenges. See how our courses have helped tech companies innovate and thrive.

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Featured Resources

How to Start a Crucial Conversation with Your Adult Children
My 27-year-old son moved in with me and my husband before the pandemic and planned to buy a house last spring. He has since enrolled in grad school and it's now a seller’s market, so he is still here. The problem is that we have a four-bedroom house, and we want it all to ourselves.

1 Min • By Scott Robley

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How Personality Influences Perception

1 Min • By Tim Scudder
How to Balance Compassion and Boundaries at Work

1 Min • By Brittney Maxfield
Rock Stars Still Sleep in Buses—and Other Graduation Thoughts

1 Min • By Kerry Patterson
Webinar
Silence Kills 2.0: New Findings and What They Mean for Innovation,…
Webinar • May 5, 2026
11:00 a.m. – Noon MDT
Silence Kills 2.0: New Findings and What They Mean for Innovation, Safety, and Leadership
Join us as leading researchers Joseph Grenny and Vicki Good, share what’s changed in healthcare environments over the past 20 years, what hasn’t, and what leaders must do differently to create cultures where people speak up, adapt faster, and deliver better results.
Register
Webinar
AI That Delivers: Aligning Technology with Human Behavior
Webinar • Apr 28, 2026
11:00 a.m. – Noon MDT
AI That Delivers: Aligning Technology with Human Behavior
Join JaeLynn Williams, former executive at Air Methods and 3M, and Joseph Grenny, New York Times bestselling author and cofounder at Crucial Learning, for a candid conversation on the human behaviors that cause AI initiatives to succeed or fail.
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Video
Manager-as-Coach: Empower Yourself and Others
Video • 58:51
Manager-as-Coach: Empower Yourself and Others
Manager-as-Coach: Empower Yourself and Others
Watch Now
Video
Relationship Intelligence: How to Build and Rebuild Relationships at…
Video • 1:00:40
Relationship Intelligence: How to Build and Rebuild Relationships at Work
Learn more at https://go.cruciallearning.com/20260324-team-sdi-events-justin-hale-emily-gregory…
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Webinar
Expanding SDI®: Advanced Applications That Drive Results
Webinar • Apr 14, 2026
11:00 a.m. – Noon MDT
Expanding SDI®: Advanced Applications That Drive Results
Designed for certified SDI facilitators, this webinar will share practical case examples, peer benchmarks, and actionable ideas to help you expand SDI beyond foundational workshops into a strategic tool for alignment, execution, and results.
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Video
From Training to Transfer: Measuring What Matters—and Making It Stick
Video • 56:29
From Training to Transfer: Measuring What Matters—and Making It Stick
Learn more at https://go.cruciallearning.com/20260319-certified-events-webinar-justin-hale…
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Webinar
Manager-as-Coach: Empowering Yourself and Others
Webinar • Mar 31, 2026
2:00 p.m. – 3:00 p.m. BST
Manager-as-Coach: Empowering Yourself and Others
In this session, Master Trainer Steve Wood will explore why coaching is essential to effective leadership, help you discover your unique coaching style, and share practical strategies to build meaningful coaching relationships that unlock potential, even in challenging conversations.
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Webinar
Relationship Intelligence: How to Build and Rebuild Relationships at…
Webinar • Mar 24, 2026
11:00 a.m. – Noon MDT
Relationship Intelligence: How to Build and Rebuild Relationships at Work
Join Justin Hale and Emily Gregory in this free webinar as they explain how to better understand the motives and personalities of your team and the skills you need to re-establish healthy, productive relationships that boost engagement and better results.
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Video
Broken Promises to Better Results: An Insider Look at the New Third Ed….
Video • 1:00:01
Broken Promises to Better Results: An Insider Look at the New Third Ed. of Crucial Accountability
In this webinar, coauthors Joseph Grenny and Justin Hale introduce the yet-to-be-released third edition of Crucial Accountability and shared why accou…
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