Early in my L&D career, a business leader asked me, “So how do we know this training is worth this investment? What is the ROI?” “That’s an interesting question,” I said. “One way to think about it is that you and I have discussed what the most successful people do and how they consistently get …
For years trainers have struggled with what is commonly referred to as “the transfer problem.” We’ve all seen it: a topic that is carefully instructed in the classroom leads to little or no behavior change. So, what does it take to mend the bridge connecting the training room to the real world?
As I sat in my office prepping to facilitate my first course back after growing our family, making sure I had all of my materials, trainer notes, and illustrative examples pulled together, I realized this return is an opportunity for me to not only facilitate an impactful learning experience but also an opportunity to grow …
We’ve all been in that class. The trainer quickly gives instructions, and the “What are we supposed to do?” whispers begin among the tables. More time is spent trying to figure out what to do rather than engaging in the learning activity itself. One of the most powerful skills I’ve learned in my training career …
Dear Trainer Talk, I have used and taught the Crucial Conversations skills for years but have recently wondered whether the skills are more reflective of how white professionals feel comfortable (or safe) addressing disagreement. A few learners have expressed this concern. Could it be that the skills taught in Crucial Conversations do not work for …
Over the last three years, the world of learning and development has been turned upside down. Our “normal” ways of helping others learn crucial skills have been halted, changed, or disappeared altogether. Within our Crucial Learning community, we have certified trainers who anxiously moved into virtual delivery after years of in-person facilitation, and we have …
On my desk reside several personal objects of great significance. My screaming goat (a gift from a friend); a photo of my children when they were small, all smiling in adorable matching outfits; a clay platypus made for me by my youngest son when he was 6; and one of my most treasured possessions: my …
Imagine you have been presented with the opportunity to choose between two gifts. Both are in a box of the same shape and size. The first gift is perfectly wrapped with your favorite color of wrapping paper. The ends are joined precisely, creating square and clean edges. And it is finished with a threaded gold …
Over the last two years we’ve pivoted in a thousand different ways with how we work, live, and train. As we’ve navigated these changes, we might long to get our worlds back to the way they once were in our personal or professional lives, our day-to-day exchanges, or even our classrooms. I’ve heard many trainers …
Skill transference is the age-old challenge for learning and development professionals. We love leading events, seeing people experience flashes of insight, and helping them learn new skills. We’ve almost become addicted to the smiles and the high ratings on those feedback surveys. We can’t wait to book another class so we can experience the euphoria …
