Dear Scott, COVID-19 work from home conditions have thrown my routines into chaos. I feel like I am constantly trying to keep up and the more I try, the more overwhelmed I feel. How can I get myself back on track? Sincerely,Overwhelmed Dear Overwhelmed, Frustrating. Confusing. Challenging. Unprecedented. Restricting. Troublesome. Sad. These are just some …
by Melanie Parsons Gao NPR Moth Story Slam Champion, TEDx Fellow, Passionate Developer of People My laptop was on the kitchen counter, the oven was pre-heating and I was just starting to crack the eggs for my muffins when suddenly I heard my name. The teacher was calling on me! “Melanie, I didn’t see you …
I am a trainer in a non-profit organization. Because we are a close staff, we tend to avoid accountability discussions around inefficient patterns rather than discussing solutions for improved performance. People arrive late for meetings, fail to complete time-sensitive tasks and spend a lot of time talking. I do have plans to introduce Crucial Accountability …
We sat down with journalist Charles Duhigg, author of Smarter Faster Better and The Power of Habit, to talk about chocolate chip cookies, the science of habit formation, and what he’s learned from both. Why did you decide to research and write about habits? I was good at a lot of stuff. I viewed myself …
“How would you describe the kind of manager you most like to work for?” asked Steve. He was interviewing applicants for an administrative assistant role on our team. The role reported directly to me. Steve and I had worked together for many years at this point and he had a really good sense of my …
I found myself in an interesting conversation a few months ago with a fellow trainer. They shared with me that while they love what they do, they have good and bad days just like anyone else—and that sometimes, on the not-so-good-days, showing up the way we want to or feel we should in the classroom …
The introduction to the facilitator manual for Master My Stories suggests that facilitators should not feel bad “if participants don’t give up all their stories by the end of the session. Your goal should be to help people question their assumptions. You want them to assault their stories with questions. You want them to remain …
Dear Crucial Skills, How can I measure the ROI of a VitalSmarts training? The challenge with any kind of skills training is that people can learn the skills, but then either fail to use them or use them in areas that don’t produce a return on the organization’s investment. For example, a participant might use …
