Kerrying On: Mr. Lockhart's Do-Over
Visit the Crucial Skills Blog to read Kerry Patterson’s Crucial Skills Newsletter article, Kerrying On: Mr. Lockhart’s Do-Over.
Posts by Kerry Patterson
Kerrying On: There's Hope
Visit the Crucial Skills blog to read Kerry Patterson’s Crucial Skills Newsletter article, Kerrying On: There’s Hope.
Kerrying On: Feeling Frazzled?
Visit the Crucial Skills blog to read Kerry Patterson’s Crucial Skills Newsletter article, Kerrying On: Feeling Frazzled?”
How to Eliminate Sarcasm
ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, Kerry’s recent article, Confronting Workplace Sarcasm, unfortunately resonated with me as someone who uses sarcastic humor and often fails to see the negative impact it makes. I am intrigued by …
Surviving Customer Support Conversations
Dear Crucial Skills, As we all do from time to time, I find myself having to call a company to resolve an issue, and am often frustrated at the very beginning of the phone call when I’m asked to press a series of buttons before I’m allowed to talk to a human. By the time …
Motivating Strangers
ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, In Crucial Confrontations, you give an example of teens parking in your parking spot, and although you pleasantly ask them to stop, they don’t. Unless I missed it, the book …
Kerrying On: I Get Goose Bumps
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes Every now and then, someone accomplishes something so remarkable that you just have to talk about it. The accomplishment I have in mind has quietly taken …
Confronting Workplace Sarcasm
Dear Crucial Skills, I work in a large international company and lead a team of eight experienced human resource managers. Several of the managers use irony and humor to downplay their colleagues, and I strongly feel that this creates a bad atmosphere because most of the colleagues do not appreciate this way of talking. Should …
Kerrying On: The Hole in Our Backyard
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes Sometimes when I wake up it’s 1957 and I’m eleven years old. The genesis of this repeated misgiving is rooted in a time from my early …
Kerrying On: A Christmas Gift
During this holiday season, we would like to share one of our favorite holiday Kerrying On articles and invite you to watch for opportunities to help those in need. Over twenty years ago, I received the most amazing Christmas gift. Today I share it with you. It was December of 1984 and my wife and …