Kerrying On: The Fast Track to Joy
Visit the Crucial Skills blog to read Kerry Patterson’s article, Kerrying On: The Fast Track to Joy.
Posts by Kerry Patterson
Getting Out-of-Control Meetings Back on Track
Visit the Crucial Skills blog to read Kerry Patterson’s response to this question: How can we use Crucial Conversations skills to get our meetings back on track?
Kerrying On: Thanks, Mom
I was looking for lead pennies in the change drawer grandpa kept at the front of his grocery store when Chuck hurled his massive bulk through the front door. Chuck’s body wouldn’t let him come in gently. His misshapen feet forced him to lean forward at a tilt that propelled him quickly and precariously across the floor until his cane eventually brought him to a halt.
Dealing with Personal Issues at Work
Visit the Crucial Skills blog to read Kerry Patterson’s answer to this question: How can I show my sympathy as I talk to my employee about her excessive use of personal communication at work?
Kerrying On: A Disaster in the Making
Visit the Crucial Skills blog to read Kerry Patterson’s Kerrying On article, A Disaster in the Making.
Speaking Up to a Stranger
Visit the Crucial Skills blog to read Kerry Patterson’s answer to this question: How should I respond to a stranger’s rude and impatient behavior? Should I forgive and forget?
Kerrying On: The Great Valentine's Day Debacle
This year I’ve decided to give you (kind readers) a Valentine’s Day gift. I know it’s a few days late, but since my present is neither candy nor flowers (and won’t decay) I think the gift I have in mind will do just fine. I’m giving you a nonperishable story of a Valentine’s Day I experienced some thirty-five years ago. It’s a tale that I believe might help lift your spirits some day when you’ve done something—how does one put it?—not all that clever. Plus the story provides a nice reminder of the importance of keeping focused on what you really want.
Avoiding Electronic Interruptions
I’m wondering how to deal with the use of electronic devices in meetings, conversations, and other public forums. At home, my kids are continually annoying my husband and me with their use of so-called smart devices. At work, we don’t have clear guidelines about electronic interruptions and it’s the cause of some tension and discontent. What can we do to (1) set clear expectations and (2) keep ourselves from seeing every electronic invitation as just cause for interrupting a live conversation?
Kerrying On: The Password
Visit the Crucial Skills blog to read Kerry Patterson’s latest Kerrying On article, The Password.
Talking to a Needy Customer
Visit the Crucial Skills blog to read Kerry Patterson’s answer to this question: “How can I tell my needy customer that I don’t have time to talk without offending him?”