Posts by Kerry Patterson

How to Nail a Difficult Social Script

The following article was first published on September 17, 2008. The doorbell rang and Becca, my then seven-year-old daughter, skidded up to the door, opened it, and found her best friend Crystal standing there. “Can you come out and play?” Crystal asked. “No!” Becca abruptly responded. And then our sweet, sensitive, and normally thoughtful daughter …

The Bombs Bursting in Error

If you’ve ever watched Pawn Stars, then you’ll appreciate where this story is going. With each new episode, Rick Harrison (co-owner of the Gold and Silver Pawn Shop) along with a few family members and colleagues, haggle with customers over how much a Civil War wooden leg is worth—or it might be a Picasso print. …

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The Importance of Being Frank

On September 8, 1958 (the first day I attended junior high school) I met Frank Mustappa. I didn’t know it at the time, but Frank would change my life. Despite the fact that he was a twelve-year-old boy, Frank was surprisingly mature. While the rest of us boys competed to see who could make the most explosive armpit noise, Frank practiced a more sophisticated and subtle brand of humor.

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Pablo, Where Are You?

Two weeks into my sophomore year of high school, I overheard a student speaking Spanish in the hallway. I was taking a Spanish class at the time and was aware of no student who actually spoke the language, so the sound of a trilled r caught my attention. “I am here on exchange,” the stranger …

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Border Guards

Unintended consequences—we’ve all experienced them. You have a well-intended idea, give it a whirl, and then something unpleasant results. For instance, you’re trying to assist a colleague at work and you end up slowing things down. Or perhaps you help a friend write code and insert a bug into the program. Or perhaps you point …

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My Favorite Gift

One brisk December morning as my five-year-old son Taylor and I skittered across the local mall’s icy parking lot in search of gifts for his two older sisters, Taylor turned to me and asked, “What was your bestest and most favorite Christmas present ever?”

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The Law of the Hog

When David Maxfield and I pulled up to the plywood mill, we were surprised to see an ambulance parked out front. We had come to study the impact of an upcoming leadership training program, but I must admit it was difficult to think about research as we walked by a vehicle that had “Sisters of …

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Life's a Speech

When John Belushi and Dan Aykroyd started rehearsing the 1981 film Neighbors, one of the greatest casting errors in the history of movies was set into action. John, true to type, had been cast as the zany neighbor and Dan as the conservative one. For reasons only the two of them will ever know, Belushi …

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