Posts by Joseph Grenny

Getting Your Employees Up to Snuff

With recent organizational changes, I acquired additional people reporting to me as their first-line manager. This particular group supports older legacy software products that are slowly becoming obsolete. Our organization is transforming in ways that require employees to learn and use new tools so they can eventually join teams that are developing our new products. All team members have learned the new tools except one older individual. He is content with the status quo, vocalized that he does not want to do anything new, and intentionally does not take training or opportunities when offered.
The problem is that prior managers allowed this behavior to exist and I inherited it. How can I influence this person to change?

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Influencing a Lousy Leader

I enjoy my work very much and am fortunate enough to work on a great team. However, my one big concern is that our team leader has been ineffective for years. I end up filling in the gaps he leaves unaddressed. While I have brought this to the attention of the next in-line supervisor, my annual performance rating is tied to the team’s performance. How can I distinguish myself as being effective when the team leader’s ineffective management causes the team to look less than successful?

Working With Youngsters

I recently joined a new company that I love. The technology and services I will be working with are cutting-edge and I’m excited to be part of this thriving organization. The only downside, if you can even call it that, is that the majority of my colleagues, and even my supervisor, are significantly younger than me. While I’ve known this from the beginning of the hiring process and it’s something I willingly stepped into, I’m simply wondering if you can share tips for navigating an environment where I’m now the “old guy” and the pace and attitude of my colleagues is somewhat different than I’m used to.

From the Desk of Joseph Grenny: Gratitude and Thanks

One of the most humbling—and to me, sacred—experiences I’ve had over the past thirty years has been hearing stories like those of Laura and Jim below. I say “sacred” because I realize more fully now that when we founded VitalSmarts, our mission meant entering some of the most intimate areas of people’s lives. Our goal was to discover key skills and insights that would assist people in solving the important human problems they faced.

Aligning Different Parenting Styles

My husband is constantly angry at our fifteen-year-old son. They are always in shouting matches and it drives me crazy. When I walk away from them, my husband says I am “burying my head in the sand.” My husband is very negative and set in his ways, and he expects our son to have the same ideas. My husband also verbalizes his disappointment in our son and tells him he is only concerned with himself. Granted, there are times this is true, but he’s a typical teenage boy. He’s sometimes mouthy, but he’s a good kid, works hard even though he may complain, and is never in trouble anywhere but at home.

Having Integrity in a Family Business

My husband works with his father in their family business, and it has come to light that his dad is doing some illegal bookkeeping, including tax evasion. He says that they would’ve gone out of business had they done things “the right way,” but this has resulted in my husband owing nearly $25,000 of back income taxes.

How do we (or my husband) have a conversation with his dad to get him to understand that going down this path is hurting himself, our family, and their business?

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Managing Latecomers

I manage a group of more than thirty employees at six different locations, and my office is at yet another location. Needless to say, I do not see or speak to each person every day. I have set the expectation—with multiple reminders—that everyone needs to be in the office by a specific time, but I have heard that some employees don’t meet this expectation. I don’t have someone to report to me when someone is late—chronically or otherwise—and I have no way of knowing when a person arrives at work because these are salaried employees who do not punch a time clock.

 How can I hold my employees accountable to my expected arrival time or any other unmeasurable performance expectations when I manage from afar?

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