We’re excited to announce that Emily Hoffman, a Senior Master Trainer as well as VitalSmarts’ VP of Development & Delivery, will become a regular contributor to the Crucial Skills Newsletter. Dear Crucial Skills, A friend of mine works in a small office. She has a new coworker who sits on the other side of her …
Dear Crucial Skills, I often run into a brick wall when trying to have a crucial conversation with workaholics. It seems as if they will work with you only if it increases their power or they can exercise control over you. What can I do to get some cooperation? Signed, Frustrated coworker Dear Frustrated, Thank …
ABOUT THE AUTHOR Emily Moss is a Master Trainer and Senior Director of Client Training and Employee Development at VitalSmarts. READ MORE Dear Crucial Skills, I recently got a call from the head of another department. He asked me, “Why are the analysts afraid to ask you for a work product?” I tried to build …
Dear Crucial Skills, I am a nursing supervisor in a nursing home. Most of our patients are white and most of our staff is non-white. Our staff is frequently subjected to vile, racist treatment and remarks by our patients. Naturally, this creates a very difficult working situation. Our staff provides quality care day after day …
