ABOUT THE AUTHOR Emily Moss is a Master Trainer and Senior Director of Client Training and Employee Development at VitalSmarts. READ MORE Dear Crucial Skills, I recently got a call from the head of another department. He asked me, “Why are the analysts afraid to ask you for a work product?” I tried to build …

Dear Crucial Skills, I am a nursing supervisor in a nursing home. Most of our patients are white and most of our staff is non-white. Our staff is frequently subjected to vile, racist treatment and remarks by our patients. Naturally, this creates a very difficult working situation. Our staff provides quality care day after day …