What Happened: How to Eliminate Sarcasm
Visit the Crucial Skills blog to learn how Kerry Patterson’s advice helped a reader eliminate sarcasm.
Posts by Brittney Maxfield
Crucial Applications: Holiday Office Party 101
Visit the Crucial Skills blog to read five tips for surviving your holiday office party.
Before & After: Confronting Public Feedback
Visit the Crucial Skills blog to learn how Eric Crucial Confrontations skills to diffuse a hostile environment and address a meeting attendee’s feedback.
Shhh…Women at Work
Visit the Crucial Skills blog to read about the four most difficult issues for women to discuss at work.
Off the Author’s Bookshelf: What Ron's Reading
Visit the Crucial Skills blog to find out what Ron McMillan has been reading lately.
What Happened: Don't Pass the Buck
Visit the Crucial Skills blog to learn how Joseph Grenny’s advice helped a reader encourage his employees to solve problems without manager involvement.
Crucial Applications: How to Negotiate Workload Limits
Visit the Crucial Skills blog to learn how to negotiate workload limits.
Case Study: Influencer Training Drives Rapid Adoption of Improvement Tool at Xerox
Visit the Crucial Skills blog to learn how Xerox used Influencer Training to drive rapid adoption of a process improvement tool.
What Happened: Customer Support Conversations
Learn how Kerry Patterson’s advice helped a frustrated reader overcome his anger and resolve an issue with customer service.
Off the Author's Bookshelf: What Joseph's Reading
Visit the Crucial Skills blog to see what Joseph Grenny’s reading.