Crucial Skills for Teams

Create profound organizational change with our communication, performance, and leadership courses.

Updated GTD® Course

Getting Things Done® training has been updated. See what’s new, attend a course preview, or register for the course.

Can You Disagree Respectfully?

When faced with an argument, do you dig in, or give in? Shut down, or lash out? Take the Style Under Stress assessment and find out.

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New Healthcare Course

Increase patient safety, reduce medical errors, and improve employee engagement with Crucial Conversations for Healthcare.

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Choose Your Path

We offer courses in person, virtually, or on demand—or you can blend them for a unique and engaging learning experience.

ON-DEMAND

Learn at your own pace online.

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VIRTUAL

Join one of our instructors online.

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IN-PERSON

Attend a classroom course.

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New GTD Course

We’ve updated everything from videos to learner guides to course content. See what’s new in Getting Things Done.

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Crucial Conversations for Healthcare

Crucial Conversations for Mastering Dialogue is now available as a healthcare course, featuring lessons, scenarios, and exercises that address the challenges healthcare professionals face.

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Global Impact

Our work has been translated into more than 20 languages, and people around the world learn our skills through partners in 27 countries.

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We Are Crucial Learning

Formerly VitalSmarts, our new brand and redesigned courses make timeless skills more inclusive, flexible, and accessible.

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Learning that Changes Behavior

167%

Employees at MaineGeneral Health were 167% more likely to speak up and resolve problems with colleagues after learning the skills taught in Crucial Conversations® for Mastering Dialogue.

40 MINS

Nine of ten Getting Things Done® graduates report permanently changing a time-management behavior and saving an average of 40 minutes every day for more focused work.

$7,500

Our research shows that every successful Crucial Conversation could save the organization an average of $7,500.

Jennifer Pecor

Advocate Health Care

Going virtual helped me stay focused because I was in a comfortable environment— breaks were placed just right, and I didn’t have to commute anywhere.

Mitch Anderson

HomeAdvisor

Giving our leaders skills to effectively and comfortably handle Crucial Conversations has a tremendous positive impact on their ability to create relationships.