Ask an open-ended question to start the conversation, listen for clues to determine whether the error was caused by motivation or ability, and then provide targeted feedback and coaching. Identifying these influencers can increase work performance and efficiency, according to Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler’s book “Crucial Accountability.”
Three in five people said they’ve agreed to take on more tasks than they can actually get done on their to-do lists, according to a new VitalSmarts study.
Crucial Conversations: Tools for Talking When Stakes Are High (McGraw-Hill Education, 2011) by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
The first thing to do when preparing for a crucial conversation is to reset your motives. You can radically change your motives by thoughtfully answering a simple question: What do I really want?
The routine, good work we do day in and day out can easily be tainted by one bad day, one bad interaction or one bad blowup. While this fact should keep us vigilant to controlling our tempers and tongues, VitalSmarts’ latest research shows that many leaders struggle to hold it together when the pressure is on.
According to new research from leadership training company VitalSmarts, one out of every three managers don’t handle “high-stakes, high-pressure situations” very well.
