“Communication between lower-level workers and senior management may also be a point of dissatisfaction. An engaged worker can still feel frustrated with how they communicate with their boss. Joseph Grenny of Crucial Learning considers this to be a significant reason for the decline in satisfaction. “‘If employers aren’t creating a climate where it’s psychologically safe …
“If you want to reduce the temperature of a conversation, just reduce that tempo. Start by lowering your volume, slowing your pace, and that can be really effective. Another thing you we have found so helpful and I think is so central to enter the conversation, is to really try and get yourself to a …
“As workers return to their offices, Joseph Grenny, best-selling author of Crucial Conversations: Tools for Talking When Stakes Are High, notices they’ve lost interpersonal social skills. In some cases, this is similar to the initial transition to remote work in 2020 in the reverse. During the pandemic, workers had to learn how to communicate virtually (which caused …
Writes David Brooks: “In their book Crucial Conversations, Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler point out that every conversation takes place on two levels. The official conversation is represented by the words we are saying on whatever topic we are talking about. The actual conversations occur amid the ebb and flow of …
“Tackling criticism in a resilient way requires ‘detaching yourself from what is being said,’ so you can ‘bypass’ any feelings of inadequacy and defensiveness, [Crucial Conversations coauthor Joseph] Grenny wrote. “That’s exactly what Cook said he’s learned how to do. ‘Talking heads critiquing — this kind of stuff kind of goes through me,’ he said. …
It’s natural to want to dodge the tough work of sharing bad news. After all, who wants to tell a team that their project was canceled or that several team members will be let go? Instead of putting the announcement off, blaming higher ups for the decision, or behaving in a disconnected way, you want …
“It’s no surprise that people struggle to focus. We’re bombarded with distractions, burdened by unrealistic expectations, and drowning under too many incoming requests. Our team at Crucial Learning polled 1,600 employees and managers to better understand the severity of our collective failure to focus. The data painted an even bleaker picture of our tenuous attention …
Gary Drenik: A lot has been written and discussed about the Great Resignation and how employees are changing jobs more than ever. What role has communication – or a lack thereof – played in this movement? Joseph Grenny: If you can’t communicate with your leaders and colleagues, you can’t develop the relationships that are necessary to …
A common challenge when implementing a coaching program is making sure that leaders have the necessary skills to be effective coaches, shares Justin Hale, master trainer and training designer at Crucial Learning. “When it comes to picking people in our organization that exemplifies the traits of an ideal coach, most times we’d all probably pick …
“You probably wouldn’t be surprised to hear that people are more hesitant to speak up at work now than they were a few years ago. I certainly wasn’t shocked when a study our firm conducted in late 2021 of more than 1,400 people confirmed this. After all, we are living in one of the most volatile social …
