Trainer Q&A Posts

Do the Crucial Conversations Skills Work for Everyone—Regardless of Race, Gender, or Power?

Dear Trainer Talk, I have used and taught the Crucial Conversations skills for years but have recently wondered whether the skills are more reflective of how white professionals feel comfortable (or safe) addressing disagreement. A few learners have expressed this concern. Could it be that the skills taught in Crucial Conversations do not work for …

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Using Your Certified Trainer Skills Beyond the Classroom

Over the last three years, the world of learning and development has been turned upside down. Our “normal” ways of helping others learn crucial skills have been halted, changed, or disappeared altogether. Within our Crucial Learning community, we have certified trainers who anxiously moved into virtual delivery after years of in-person facilitation, and we have …

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Announcing a New Course for Healthcare

On my desk reside several personal objects of great significance. My screaming goat (a gift from a friend); a photo of my children when they were small, all smiling in adorable matching outfits; a clay platypus made for me by my youngest son when he was 6; and one of my most treasured possessions: my …

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2022: The Year of the Learning Journey Strategist

Skill transference is the age-old challenge for learning and development professionals. We love leading events, seeing people experience flashes of insight, and helping them learn new skills. We’ve almost become addicted to the smiles and the high ratings on those feedback surveys. We can’t wait to book another class so we can experience the euphoria …

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Retaking Your Pen: Learning to author your worth

Among the new additions to our revamped Crucial Conversations for Mastering Dialogue course is a skill for receiving feedback we’ve dubbed “retaking your pen.” This skill—which has become THE key takeaway from the course for some learners—handles how to avoid letting negative or poorly delivered feedback upend your sense of self-worth. The importance of feedback …

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Three Ideas for Personalizing Practice Sessions

When we set out a year ago to rebuild Crucial Conversations, our most important objective was to make it relevant. We needed people to see themselves—and their conversations—in this course. More than ever before, we are being challenged to hold Crucial Conversations in a highly polarized, divisive environment. We’re challenging tough topics in the workplace, …

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Crucial Learning: It’s More Than Training

As you may have heard, VitalSmarts became Crucial Learning last week. It’s exciting to stand on the solid foundation of the past and look forward to the unlimited horizons of the future. While preparing to participate in the ATD conference on the morning of the announcement, I thought about what this change means for our company, for our clients, for our trainers, and for me personally—and my thoughts turned to Roger Bannister.

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