Trainer Q&A Posts

Creating a Culture of Learning in 2023

When I ask clients to identify their desired outcome as we plan training implementation, by and large the most common response is “culture.” They want to create a culture of dialogue or a culture of productivity. They want to influence the organization’s adaptability and flexibility during change. They want a culture where people step up, …

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A First Look at the GTD Refresh

We are so excited to announce the refresh of our Getting Things Done (GTD) course. We’ve modernized the look and feel, updated key exercises, and created a more seamless delivery experience for trainers, regardless of whether you’re facilitating virtually or in person, or leading a blended cohort. Leading this refresh over the past nine months, …

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The Road to ROI is ROE

Early in my L&D career, a business leader asked me, “So how do we know this training is worth this investment? What is the ROI?” “That’s an interesting question,” I said. “One way to think about it is that you and I have discussed what the most successful people do and how they consistently get …

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Do the Crucial Conversations Skills Work for Everyone—Regardless of Race, Gender, or Power?

Dear Trainer Talk, I have used and taught the Crucial Conversations skills for years but have recently wondered whether the skills are more reflective of how white professionals feel comfortable (or safe) addressing disagreement. A few learners have expressed this concern. Could it be that the skills taught in Crucial Conversations do not work for …

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Using Your Certified Trainer Skills Beyond the Classroom

Over the last three years, the world of learning and development has been turned upside down. Our “normal” ways of helping others learn crucial skills have been halted, changed, or disappeared altogether. Within our Crucial Learning community, we have certified trainers who anxiously moved into virtual delivery after years of in-person facilitation, and we have …

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Announcing a New Course for Healthcare

On my desk reside several personal objects of great significance. My screaming goat (a gift from a friend); a photo of my children when they were small, all smiling in adorable matching outfits; a clay platypus made for me by my youngest son when he was 6; and one of my most treasured possessions: my …

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