ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE During my last trip to the United Kingdom, I found myself struggling to respond to what seemed like a simple question, “Blooming brass monkey weather isn’t it?” Even though the person addressing this question was speaking …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE I recently delivered an extended speech to a group of doctors. But this was no ordinary group of doctors—it was a group of emergency room doctors who absolutely, positively would not tolerate any fluff-laden presentation. The …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE Put yourself in this situation. You’re in front of a class, scanning the group carefully. All eyes are fixed on you. You’ve just asked a question of the group, and now you’re waiting each other out. …
ABOUT THE AUTHOR Candace Bertotti is a Master Trainer. READ MORE There have been occasions when participants have reacted strongly to the use of the term “violence” in the training as they perceive that term as having the meaning of physical force or intense emotional abuse. How would you address this when it comes up? …
ABOUT THE EXPERT Steve Willis is vice president of professional services at VitalSmarts. READ MORE Hardly a training goes by that a participant doesn’t invoke the training version of the Vegas rule: What happens in training, stays in training. Let me explain. Too often, trainers think the beginning of their course is the beginning of …
ABOUT THE AUTHOR Cricket Buchler is a Master Trainer. READ MORE I feel I have to comment on the subject of feelings and thinking relating to telling a story. Feelings are a gut reaction—I don’t block those basic senses.Thinking it through comes after that and relating it all into something cohesive i.e. a story. But …
ABOUT THE AUTHOR David Maxfield is coauthor of two bestselling books, Change Anything and Influencer. READ MORE Does the path to action still include telling a story? Recent medical studies claim “the amygdala fires up to 100 times faster than the cerebral cortex,” implying that we may feel before we think, and can leap to …
ABOUT THE AUTHOR Emily Hoffman is a Master Trainer and Senior Director of Client Training and Employee Development at VitalSmarts. READ MORE Aren’t Crucial Conversations skills just good negotiation tactics packaged in a slightly different way? Good question. I think the answer depends on how you are thinking about negotiating. If by negotiating you mean …
ABOUT THE AUTHOR Candace Bertotti is a Master Trainer. READ MORE Is it ever appropriate to move to silence? The first question to ask yourself is, “Is this conversation crucial?” If the stakes aren’t high (someone was rude, but we’ll never see them again), emotions aren’t strong (sure you disagree, but you’re not upset or …
