ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE How would you answer this question I received in training? A participant asked: If you are talking with someone who won’t let go of their story (e.g., they continue to stay in victim role) what do …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE I recently observed a new facilitator ask the group to summarize their understanding of a particular concept she had just taught. She got several responses, the last of which was inaccurate—not mostly accurate with a shade …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE I recently led an out-of-state training session. As usual, I arrived early to make my last-minute preparations and found that this fifteen-person session was to be held in a five-hundred person auditorium! Good thing I arrived …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE When I was boy, I frequently watched old western shows on TV. I liked them because of the rough and rowdy, shoot ’em up action. At the time, I had most of the shows memorized word-for-word. …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE So you sign up for a course—one that furthers your development plan, one that offers skills to tackle the challenges you face, or maybe just one that fulfills your learning quota. Now you’re enrolled, and your …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE I’m often asked how frequently I train our courses. Depending on the course, my answer is somewhere between “a lot” and “a whole heck of a lot.” My response is almost always followed by the same …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE During my last trip to the United Kingdom, I found myself struggling to respond to what seemed like a simple question, “Blooming brass monkey weather isn’t it?” Even though the person addressing this question was speaking …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE I recently delivered an extended speech to a group of doctors. But this was no ordinary group of doctors—it was a group of emergency room doctors who absolutely, positively would not tolerate any fluff-laden presentation. The …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE Put yourself in this situation. You’re in front of a class, scanning the group carefully. All eyes are fixed on you. You’ve just asked a question of the group, and now you’re waiting each other out. …
ABOUT THE EXPERT Steve Willis is vice president of professional services at VitalSmarts. READ MORE Hardly a training goes by that a participant doesn’t invoke the training version of the Vegas rule: What happens in training, stays in training. Let me explain. Too often, trainers think the beginning of their course is the beginning of …
