The saying “We don’t see things as they are, we see them as we are” strikes a chord with Aaron Tremblett, who works as a senior consultant of leadership development and coaching for the Government of Alberta, Canada. As humans, we make judgments and evaluations based on our biases and ways of doing things—but with the dynamic duo of Crucial Conversations and the SDI assessment, we’re able to check our biases, reduce conflict, and increase our understanding of others.

As Robert Ingersoll famously said, “We rise by lifting others.” That quote has become a touchstone for Karl Bradley, a leadership and team development specialist at Extension Foundation, a nonprofit organization that supports the 112 land-grant institutions in the Cooperative Extension system around the U.S. and its territories. “We need one another, and so we …

When it comes to holding Crucial Conversations in healthcare, all parties have a common mutual purpose possible: what’s best for the patient. And yet this doesn’t make the conversations any less crucial, according to Matt Pfleger, the manager of learning and development at UMass Memorial Health, the largest health care system in central Massachusetts.

How do you move from hosting disparate training events to creating an intentional learning journey for learners across the organization? Caitlin Murphy, an organizational development specialist at Franciscan Alliance, recently helped to launch the first tier of Franciscan Leadership University to guide learners through recommended courses.

How do you continue the learning journey when your organization has trained most employees? Kara Cuzzetto offers coaching sessions and holds semiannual refresher sessions to help her team keep their Crucial Conversations® skills sharp.

Creating psychological safety matters in any workplace, but in the oil and gas industry, that safety can make all the difference in maintaining a physically safe workplace.

Marketing may not be second nature for most learning and development professionals, but it is for Patrick Maurer. Before joining the employee development team at the City of Tempe, Maurer developed marketing acumen running his own business. He’s applied some tried-and-true techniques to promote the city’s learning and development offerings with its employees.

Let’s pause for a moment and reflect upon all the hard work you’ve done and amazing things you’ve accomplished in 2023!

Can teaching crucial skills create a ripple effect that changes generations? For Russell Virgin, that beautiful concept is reality.

When Nicole O’Brien got certified to teach Crucial Conversations in June 2011, she planned to teach the course to General Services Administration (GSA) employees throughout the Midwest. But after a reorganization transferred her team to the central office in Washington, D.C., O’Brien and her now-retired teammate Nancy Smith lobbied to make the course available to all of GSA’s 12,000 employees throughout the United States and its territories.