Measurement is always a hot topic for learning and development professionals—and it’s a project senior training and development specialist Alyssa Willet tackled for her team at University of Colorado Boulder. The goal of the Department of Human Resources is to create positive behavior change with university employees—but how do you measure that? “We redesigned the …

Crucial Conversations is an integral part of the culture at American Enterprise Group, Inc. (AEG), and its reach extends beyond the classroom thanks to the creativity of April King and her team. “I really feel we’ve maximized all our capabilities to train our employees on Crucial Conversations,” said King, who serves as director of employee …

How do you breathe life into a course you’ve taught dozens of times? For Certified Trainer Caitlin Ryder, the key is connecting to the material in a personal, authentic way that infuses your own life experiences into the course. “Yes, there are words, and yes, there are suggestions on what kind of stories you tell …