Dear Candace, I work at a church, and sometimes the members cause drama. Recently we received from a parent two angry emails about our children’s ministry. This parent has a reputation for getting angry, but she’s rooted in the church so probably isn’t going away. For a long time, I deliberated whether it was worth …

Dear Candace, How do you deliver feedback that seems to relate less to behavior and more to personality? I oversee an Employee Resource Group (ERG). The leader of this group, like the members of it, volunteers his time and energy to the ERG. We all want the members to thrive and progress, both personally and …

Dear Candace, What should I do when my coworker complains about my performance to my superiors before or without addressing the concern with me? I wish I had the opportunity to talk with her, but she always goes over my head. Signed, No Opportunity to Address My Performance Dear No Opportunity, It does seem unfair …