Whether it’s the one who changes a toxic nappy or hums along with the office Muzak or invades your personal space — or the perpetual grump (call them the “Office Grinch” at this time of year) — we’ve all had to work with “that person.” In fact, a new study by AI-based career tool Kickresume reveals that 85% of employees have had coworkers who make them want to scream.
Social scientist Joseph Grenny offers this four-point framework for addressing workplace conflict — beginning with a look in the mirror:
Shift your perspective. “Think hard about whether you’ve ever received feedback about being strong-willed or too wedded to your opinions,” he said. “The truth is that the person you are describing is all of us, at least sometimes.”
Practice self-reflection. Consider how your own behaviors might be enabling or contributing to the situation.
Prioritize direct communication. Address issues through clear, specific dialogue. For example, “Hey, I wanted to chat with you about something that’s getting in the way of us working well together …”
Consider alternatives. If the situation remains untenable, be proactive about exploring other opportunities in or outside the organization.