“As workers return to their offices, Joseph Grenny, best-selling author of Crucial Conversations: Tools for Talking When Stakes Are High, notices they’ve lost interpersonal social skills. In some cases, this is similar to the initial transition to remote work in 2020 in the reverse. During the pandemic, workers had to learn how to communicate virtually (which caused a lot of stress). Now, they must relearn how to do so in person (which is causing an equal amount of stress).
“I spoke by email with Grenny, co-founder of Crucial Learning, a workforce training company that trains teams on leadership and management topics. He addressed three important questions that leaders must answer to mitigate the RTO problems.”