“Communication between lower-level workers and senior management may also be a point of dissatisfaction. An engaged worker can still feel frustrated with how they communicate with their boss. Joseph Grenny of Crucial Learning considers this to be a significant reason for the decline in satisfaction. 

“‘If employers aren’t creating a climate where it’s psychologically safe for people to express their concerns, [those concerns] tend to get bottled up,’ Grenny says. ‘Employers can take a lot of responsibility to build a culture where people are able to express things even when they’re emotionally or politically difficult.'”

Read more of Joseph Grenny’s thoughts on employee satisfaction in the Fast Company article here.