Crucial Skills®

A Blog by Crucial Learning

Kerrying On

Cream Puffs and Confidence

“You know what I’d like for dessert tonight?” I asked my mother one morning as I hovered over a bowl of cereal.

“Does it look like I’m taking orders?” Mom replied with a smile. I was twelve at the time, so I wasn’t completely blind to social graces. I knew that it wasn’t polite to demand a favorite dessert and now I suspected that treating Mom like a waitress taking orders was tactless as well. But I really wanted something special.

“I’m sorry,” I said, “I just was wondering what it would take to have a plate of homemade cream puffs sitting on the dinner table tonight.”

Mom walked over to a shelf that contained cookbooks, grabbed one, returned to the counter where I was perched, placed the book in front of me and said, “Think of it as a chemistry project.”

“What is that supposed to mean?” I asked—wondering if I was in trouble but didn’t know it yet.

“You spend hours tinkering with your chemistry set, heating chemicals in test tubes, mixing compounds in beakers—to no real purpose—and you do it for fun. How different is that from making cream puffs?”

Completely missing the point, I replied, “To no real purpose? Don’t you remember the time I used my chemistry set to cook up a concoction so stinky that one whiff of it paralyzed the flies that were walking across the kitchen window? To remove the frozen pests from the glass, we had to flick them off with a Popsicle stick. How cool was that?”

Unhappily, this retelling of events wasn’t getting me any closer to cream puffs, so I asked, “Who’s the lady on the book?”

“She’s Betty Crocker,” Mom explained, “and she’s about to become your new best friend. She’s written this entire book of formulas, complete with methods for working with cooking tools. Turn to the section on baking, find the formula and steps for making cream puffs, write up an ingredient list, look up the section that teaches how to work with dough, I’ll fetch any ingredients we’re missing, and a couple hours from now you’ll be sliding your first tray of cream puffs into the fridge.”

Up until this point in my cooking career, my entire food-preparation experience had consisted of blending milk with Bosco. And I hadn’t always done that right. Cream puffs seemed miles out of my league.

Spotting my defeated look, Mom explained, “You’ve been reading for seven years. You’ve been following directions with your chemistry projects and plastic models for at least three years. Inside this book, Mrs. Crocker gives you what you must know and do to make almost any dish. You simply need to read and carefully follow her directions—the same way you would when mixing up a smoke bomb. Only this time you won’t be paralyzing flies, you’ll be creating a fine French pastry.”

Finishing her speech, Mom helped me get started on the project and then quietly watched. She stepped in occasionally to help with a new technique, but mostly she let me read and follow instructions. She wanted me to discover for myself that I could open a book, follow the directions, and produce something that would make me proud.

Later, as I sifted powdered sugar onto my finished product, Mom called around the neighborhood and set up a game of bridge. When her friends arrived a couple of hours later, she asked me to serve the cream puffs. Having a natural sense of timing, she said nothing about who had made the dessert until one of the neighbors exclaimed, “Why Melba, your cream puffs are heavenly!” Mom paused for effect, called me back into the room, and casually said, “Kerry, Mildred thinks the cream puffs you made are heavenly.”

“Thank you.” I politely responded.

“You made these?” the women said in unison. At first they couldn’t believe it, and then they couldn’t stop complimenting me. I was an overnight sensation.

“Well,” I responded, “I guess I can read and follow instructions.”

By the end of the year, Betty Crocker and I were making chocolate cream pie, blackberry cobbler, and all sorts of delights. With each new success, I came to believe that if an expert cook wrote instructions, I could follow them. Better still, I didn’t merely gain confidence in making cream puffs, or even cooking in general. I became confident that if I put my mind to it, I could learn skills that had once seemed out of reach.

Twenty-two years later, I gave a presentation to a group of corporate executives who were in the middle of selecting a training program for their company. It was my job to explain to the executives what they should demand from the program they would eventually purchase. This was my area of expertise. I had studied it for six years.

“But none of the programs we’ve examined fit the criteria you’ve just given us,” one of the decision makers said as I brought my presentation to an end. The entire group nodded in agreement. And then someone asked, “Can you make us a training program that meets the standards you’ve suggested?” My business partner looked at me with an expression of, “Are they nuts?” (After all, we had never actually designed anything before.) Meanwhile, I mentally ran through the skills required to design the training, calculated what my partner and I could do (or learn to do), surveyed a list of specialists who might work with us, took a deep breath and said, “Yes, I believe we can.”

And then we did it. Over the next year we designed the very training program our client had been seeking. It wasn’t easy. We fell on our faces several times—but we got back up and ultimately got it right. It wasn’t long until I saw my career not as a fixed playing field, but as a doorway that opened onto all kinds of intriguing skill sets. I learned to perform dozens of tasks that didn’t remotely fit my original job description. And since I always collaborated with others, learning wildly different jobs led to not only a diverse and exciting career, but also to cherished friendships.

Now, I realize there were hundreds of events that contributed to the moment I said that my business partner and I would be able to do something we had never actually done yet. Chief among them was the day I learned that “I can read and follow instructions.” Teaching me this was one of the greatest gifts my mom ever gave me. I suspect the same has been true for you—someone has helped you discover how to help yourself, and it has had a huge impact. Plus, I bet when the time arrives, you’ll pay it forward. One day, you’ll lean over your ten-year-old daughter or niece while she installs an app while you offer up only an occasional piece of advice. As you finish you’ll say, “See how easy that was? I knew you could do it.” Your ten-year-old mentee will think you’re referring to installing the app, but you know better. You’re talking about her ascent to the Presidency.

Oh yes, and one final note. Should you find yourself in need of someone who can paralyze flies, I’m your guy.

Develop Your Crucial Skills

Image for

What's Your Style Under Stress?

Discover your dialogue strengths and weaknesses with this short assessment.

Take Assessment

Image for

Subscribe Now

Subscribe to the newsletter and get our best insights and tips every Wednesday.


Image for

Ask a Question

From stubborn habits to difficult people to monumental changes, we can help.

Ask a Question

12 thoughts on “Cream Puffs and Confidence”

  1. Anne Cordeiro

    Thank you for sharing this. I’ve had many projects given to me that I had no idea how to do, generally with sink or swim choices. I prefer swimming to sinking. So I’ve managed to figure things out by reminding myself I’ve been here before – just the context was different. It is liberating.

    1. Kerry Patterson

      I suspect most of us have faced sink-or-swim challenges at work and have found ways to keep our heads above water. And I suppose most of us have parents and mentors who prepared us for just such circumstances.

  2. Susan

    I am always looking forward to your stories and you have never failed to leave a smile on my face every time I finished reading every one of your columns. Thank you for taking the time and for always conveying the message in such a clear and fine manner. Every one of your stories have a learning aspect that not only can be applied to a career but also to personal life. Thank you!

    1. Kerry Patterson

      Thanks for taking the time to put a smile on my face.

  3. J Harris

    How does it feel to have followed in Betty Crocker’s footsteps? Training program, cookbook, chemistry instructions–all executable and leading to successful results…from scratch.

  4. Maura

    What a great and inspiring story. You are very fortunate to have a mom who encouraged you to do things on your own, especially cooking which should be learned by all, not just women. Its a skill necessary to our survival. I really enjoy how you use your childhood experiences to teach us all lessons as adults. Kudos to you and your mom.

    1. Kerry Patterson

      My mom felt strongly that her two boys needed to independent–calling for them to develop skills in non-traditional domains. I’m forever grateful for her enlightened view.

  5. Darrell H

    What a brilliant illustration of what Carol Dweck has termed a “growth mindset.” Thanks for this latest installment in your corpus of life lessons for personal and interpersonal success. I’m so glad that among the many skills you’ve developed (and generously share with a broad audience) is analytical thinking and writing. Thanks, Kerry!

  6. Elaine Hander

    In addition to all the wonderful growth mindset skills you’ve touched on, you also touched my heart & my funny bone! Best blog entry I’ve read in years!


  7. Dan Gilland

    This has probably been my favorite article. Very inspiring. Thanks.

  8. Tim Harrell

    This is a great read. This is why teachers teach. To help our students to be independent and to answer the age old question my Educational Philosophy professor Dr. Paul Bitting shared with a young mind, “What do you do when you do not know what to do?”.

    I give thanks to all those individuals who helped me answer that question.

  9. stacey

    I love your story and your mom sounds like a remarkable woman.

    You gave me a sense of accomplishment as a single mother who often worries about what I am doing “right” and “wrong”. I see myself and my children in your story, right down to encouraging my children to open a cookbook, follow the instructions and create a delicious masterpiece. They are now successful, independent, confident teenagers who know how to cook and know how to handle the challenges that life throws at them!

    Thank you for sharing your life experience and for the inspiration!

Leave a Reply

Get your copies
The ideas and insights expressed on Crucial Skills hail from five New York Times bestsellers.


Take advantage of our free, award-winning newsletter—delivered straight to your inbox