ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I was wondering if I could present you with a question. I have read your book and think it is great! I have used your suggestions and they have worked …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes In thinking about Valentine’s Day gifts, I’m reminded of a lesson I learned a few years ago. This particular lesson didn’t come at Cupid’s prompting, but …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I read your recent article on anger management. It captured well the consequences of even rare lapses into anger. However, it would be useful to also understand how …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes Over the past few decades I’ve read a fair amount about the ins and outs of risk taking. You can find all kinds of arguments in …
Dear Crucial Skills, How do I help someone who should be fired due to angry outbursts in the workplace, but who does not see the need for anger management? Signed, Curious Dear Curious, Let’s assume you’ve had the conversation needed to bring up the topic—you stuck to the facts in describing the problem and used …
Dear Crucial Skills, I have a fairly new team member working for me who is in an executive position, several years my junior, and cannot have a conversation or talk to a group without using multiple curse words. He is a really nice guy and seemingly oblivious to his speech patterns. His cursing is offensive …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes Last week I had a freak bike accident. I was madly peddling away when suddenly my bike fell to the ground and I banged my left …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, We are planning a communications workshop with our senior team this winter. Our president is wondering if he should take part in the training. What will the impact be if …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes In September of 1970, I found myself in Yorktown, Virginia where 320 other recent college grads and I would be shaped into the Coast Guard’s latest …
Dear Crucial Skills, I was wondering if you could address how to make it safe to discuss something when certain answers really are going to result in very bad consequences? I understand the need to master my stories, but sometimes the truthful answer is the one with negative consequences. For example: You suspect an employee …
