ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes Every family has at least one kooky relative, and mine is no exception. In our case it was my step-grandfather Bert who routinely provided us with …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via MP3 Listen to Kerrying On via iTunes Since the dawn of humanity, philosophers, scientists, and puppeteers alike have been asking the same penetrating questions: Do we have …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes When Old Man Hubback pulled up to my grandfather’s grocery store it always caused quite a stir. Cars pulled over so people could take a gander. …
I’m not sure how old I was when my mom taught me how to find wild mushrooms. I know she held my hand as we walked into the woods that day. I can still feel the warm touch of her delicate fingers. That would put me at around seven years of age. Any older than that I would have stopped holding hands because, according to my older brother, it wasn’t “cool.” What a shame.
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes A few years back, I took a consulting job that landed me in a backwater hotel in the Midwest for several weeks a month. The service …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I work in an operating room and occasionally travelers—healthcare professionals who work in one city for a while, then travel to another—come through to help. We had one traveler …
One day as my father sped along the local expressway, I noticed from my position in the back seat that my door was slightly ajar. At ten years old, I did what any kid would do; I grabbed the handle and tried to give the door a quick open and close. Unfortunately, the very second the latch released, the door violently flew open and stretched me out like Gumby—as I perilously extended between the seat and door.
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, What if you’re in negotiations and you are doing your best to build safety with mutual respect and mutual purpose, but the other side is playing hard ball and …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. READ MORE Listen to Kerrying On via iTunes Thirty years ago, I took a class with a group of doctoral students who reviewed and reported on the latest findings in organizational behavior. During each …
Dear Crucial Skills, I am a frontline supervisor of people from all different walks of life and from several different countries. A term we use and teach our staff is cultural diversity. It is part of our everyday lives, as we constantly interact with customers and staff who are “not from here.” We try to …
