The outcomes of your Crucial Conversations are largely determined by what you do before you even open your mouth. To hold a successful Crucial Conversation, we need to Start with Heart. And by “heart” we mean intent or motive.

If people don’t feel safe to engage in dialogue, they won’t. And when conversations turn crucial, a sense of safety is the first thing to go. When stakes are high, emotions run strong, and opinions vary, we often feel threatened. This is why we often resort to silence or verbal violence when faced with a …

To ‘Master My Stories’ means to take control of our stories so they don’t take control of us. It is the key to preventing strong emotions from taking control of a Crucial Conversation.

One of the most critical skills in every field is the ability to communicate. Your company thrives when it’s packed with team members who trust one another and can share meaningful messages and creative ideas freely. When you are an expert communicator yourself, your career will flourish. If you are interested in learning how you …

Communication is constant in the workplace, but is it working for your business or against it? To help you decide, ask yourself if any of these nine workplace communication scenarios could apply to your team: No matter what your manager is trying to tell you, it sounds either sarcastic or condescending. You feel like nothing …