4 CRUCIAL CONVERSATIONS
FOR SUCCESSFUL AI ADOPTION
AI Miniseries
In a survey of 1,700 professionals, we found that the speed with which employees adopt new norms and technology, like AI, is profoundly related to their willingness and ability to address four Crucial Conversations.
Join Justin Hale, coauthor of Crucial Accountability, to learn what those four Crucial Conversations are and how you can master them to more successfully adopt AI in your team or organization.
Lesson 1
Speak Up
We’ll focus on the first Crucial Conversation in successful AI adoption: Speaking Up. Learn how to raise a concern, share a risk, or signal the need for change when something important is being missed.
Lesson 2
Remind
The second common but Crucial Conversation is: Reminding. Discover how to nudge colleagues when they fall back into old routines instead of using improved ways of working.
Lesson 3
Hold Each Other Accountable
The third Crucial Conversation is Holding Each Other Accountable. Learn how to offer direct, respectful correction when someone dismisses AI innovation, ignores a new standard, or fails to follow through on an agreed practice.
Lesson 4
Challenge Assumptions
Learn the fourth Crucial Conversation: Challenging Assumptions. Adopting new technology requires teams to examine ingrained habits, beliefs, and routines. Learn how to challenge assumptions in ways that help change take hold—from the top down and the bottom up.
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WHY AI INTIATIVES FAIL
Independent research and our own observations suggest that the most critical component to organizational innovation is people.
Most AI initiatives don’t fail because of flawed technology; they fail because organizations lack the behavioral capacity to turn intelligence into disciplined execution.
This piece explores why human systems, not algorithms, determine AI ROI, and what leaders must do to close the gap between knowing and doing.
MEET YOUR INSTRUCTOR
JUSTIN HALE
Justin Hale is the coauthor of Crucial Accountability and a dynamic keynote speaker and trainer who has presented to hundreds of audiences. He leads product design and research at Crucial Learning, partnering with New York Times bestselling authors Joseph Grenny, Charles Duhigg, and David Allen to create behavior-changing learning experiences.