Crucial Conversations
FOR MASTERING DIALOGUE
The Standard in Effective Communication
See course options for learners and trainers below.
9 Glenwood Ave
Raleigh, NC 27603
For Learners
In-Person Course
Price Per Learner
$2,195
Learn How To
- Resolve conflict.
- Speak your mind truthfully and tactfully.
- Reach alignment when stakes are high and opinions vary.
- Navigate the most important interactions at home and work.
Includes
- Copy of Crucial Conversations
- Learner Guide
- Certificate of Completion
For Certified Trainers
In-Person Course + Fast Track Certification
If you’re already a Crucial Learning certified trainer, you may take a content assessment within 30 days of completing this course and get certified to facilitate it.
Price Per Learner
$3,190
Includes
- Certification to facilitate the course virtually or in person
- Access to course content in Trainer Zone and the instructional platform
- Trainer guide
Once you are certified, your organization must purchase a learner license for each person you teach. This learner license includes the book, learner guide, and other materials learners need to complete the course.
Note: Independent consultants are not eligible for Fast Track certification.
Course Facilitator
Nicole Samuels-Williams has spent more than 6,000 hours coaching and delivering trainings across a variety of industries and cultures. She’s spent more than 20 years working with corporations across the globe.
Nicole connects learners with proven, sustainable concepts and pragmatic tools to help them improve both individual and team performance.
FAQs
What is the agenda for the course?
What’s included with the course?
Included
- Course materials
- Breakfasts
- Lunches
- Snacks
Not Included
- Transportation
- Accommodations
- Dinners
When will I receive my course materials?
On the first day of class.
Are any meals provided?
A breakfast is served beginning at 8:30 am. Lunch will be served at 12:00 pm. An afternoon snack will be provided. Any dietary restrictions can be indicated during the registration process.
What is the dress code?
Business casual. Consider bringing a light sweater or jacket as meeting rooms can be cool.
What if I need to cancel?
If you are not able to attend a class, you must notify the Crucial Learning course manager. If you provide:
More than 2-weeks’ notice:
- Transfers/cancellations/substitutions: No fee. Please be considerate when requesting transfers and allow one week for a refund.
Fewer than 2-weeks’ notice:
- Transfers/cancellations: A $200 administrative fee will be applied to cover delivery costs.
- Substitutions: No fee.
No notice before the start of class:
- The registration fee is retained in full.
Can independent consultants attend a public course?
Public courses are open to independent consultants if they plan to attend for their own personal benefit, sign an agreement, and get approval from the course manager.
Are continuing education (CE) hours available?
We do offer continuing education (CE) credits. It is the learner’s responsibility to apply for and verify with their specific regulatory boards that the CE credit received from Crucial Learning courses will be accepted. For questions, please contact our Continuing Education Department at CEU@cruciallearning.com.
