Crucial Conversations
FOR ACCOUNTABILITY
Add-On Course
As a graduate of Crucial Conversations for Mastering Dialogue, you can take the add-on course and learn additional performance management skills.
Virtual
Master the Art of Accountability
Build on your dialogue skills with the performance management skills taught in Crucial Conversations for Accountability.

Price Per Learner
$1,095
Learn How To
- Master performance discussions.
- Manage projects without taking over.
- Reach alignment when stakes are high and opinions vary.
- Strengthen trust and reliability.
- Apply multiple sources of influence.
- Get results and improve relationships.
Note: You must be a graduate of Crucial Conversations for Mastering Dialogue to register for this add-on course.
Includes
- Copy of Crucial Accountability
- Learner Guide
- Certificate of Completion
For Certified Trainers
Virtual Course + Fast Track Certification
If you’re already a Crucial Learning certified trainer, you may take a content assessment within 30 days of completing this course and get certified to facilitate it.

Price Per Learner
$2,090
Includes
- Certification to facilitate the course virtually or in person
- Access to course content in Trainer Zone and the instructional platform
- Trainer guide
Once you are certified, your organization must purchase a learner license for each person you teach. This learner license includes the book, learner guide, and other materials learners need to complete the course.
Note: Independent consultants are not eligible for Fast Track certification.
Course Facilitator
Sherene has more than fifteen years of experience in training and development across retail, technology and healthcare industries. Her style of high energy and enthusiasm is infectious. She works seamlessly with all levels of an organization. Blending her program management experience and master facilitation skills, Sherene has been able to help numerous clients grow and develop their greatest asset: people.
FAQs
Are there prerequisites to this course?
Yes, you need to complete Crucial Conversations for Mastering Dialogue before you can attend this add-on course.
Can I pause the training or request a recording for future reference?
No, the training is streamed live. Pausing and/or receiving a recording for future reference is not an option. You must attend each session to complete the course.
What equipment do I need for a virtual course?
You will need the following:
- Zoom video conferencing app
- Adobe Reader
- High-speed internet connection (ethernet preferred over Wi-Fi)
- Minimum download speed of 512 kbps (If you can watch Netflix or YouTube without buffering, you should be fine.)
- Supported browsers: Firefox, Safari, Chrome, or Internet Explorer
- Supported operating systems: Mac or Windows
Will I receive any materials? Is pre-work required?
Digital materials for class and links to your pre-work will be emailed to you after registering for the course, and before the first day of the class.
What if I need to cancel?
If you are not able to attend a class, you must notify the Crucial Learning course manager. If you provide:
More than 2-weeks’ notice:
- Transfers/cancellations/substitutions: No fee. Please be considerate when requesting transfers and allow one week for a refund.
Fewer than 2-weeks’ notice:
- Transfers/cancellations: A $200 administrative fee will be applied to cover delivery costs.
- Substitutions: No fee.
No notice before the start of class:
- The registration fee is retained in full.
Can independent consultants attend a public course?
Public courses are open to independent consultants if they plan to attend for their own personal benefit, sign an agreement, and receive approval from the course manager.
Are continuing education (CE) hours available?
We do offer continuing education (CE) credits. It is the learner’s responsibility to apply for and verify with their specific regulatory boards that the CE credit received from Crucial Learning courses will be accepted. For questions, please contact our Continuing Education Department at CEU@cruciallearning.com.
What are approved uses of Artificial Intelligence with Crucial Learning content?