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Crucial Learning Releases New Course: Crucial Conversations for Mastering Dialogue Healthcare

Crucial Learning, a learning company with courses in communication, performance, and leadership, today announced the release of Crucial Conversations® for Mastering Dialogue Healthcare, a course tailored to addressing and solving the interpersonal and team challenges in healthcare for improved patient safety and staff morale.

Crucial Conversations for Mastering Dialogue Healthcare teaches nine powerful skills based on principles and research from the New York Times bestseller Crucial Conversations and the award-winning course of the same title that has helped more than one million people improve their relationships and results.  Whether experienced virtually or in person, this new course guides learners through instruction, application, practice, group discussion and self-reflection—not just theory—for lasting improvement.

Every day, healthcare professionals make calculated decisions to not speak up; Crucial Learning research found that 84 percent of doctors and nurses have seen coworkers take dangerous shortcuts, and yet fewer than one in ten voice their concerns. Conversely, cultures of open and effective dialogue have been shown to lead to significant reductions in medical errors, higher productivity, lower staff turnover, and better patient satisfaction in healthcare organizations across the country.

“We’re thrilled to be able to offer our award-winning Crucial Conversations course with additional content tailor-made for healthcare professionals,” says Andy Shimberg, CEO of Crucial Learning. “With the transformative power of these skills, administrators, physicians, nurses and staff will find more personal and professional satisfaction and greater ability to save lives.”

Crucial Conversations® for Mastering Dialogue Healthcare is now available in virtual and in-person learning formats facilitated by a Crucial Learning master trainer or client-certified trainer. The course includes 27 practice scenarios and 12 videos set in clinical and healthcare office setting that address unique challenges healthcare professionals experience in their roles. To learn more about the course, including how to attend a free virtual course preview, visit

About Crucial Conversations® for Mastering Dialogue Healthcare
At the heart of healthy and high-performance hospitals and healthcare organizations are people willing and able to hold Crucial Conversations. The Crucial Conversations® for Mastering Dialogue Healthcare course gives people the skills to transform disagreement into dialogue for improved relationships and results. With skills to speak their minds honestly and respectfully, staff, nurses, and physicians collaborate better, create safer patient outcomes, and foster cultures of trust and respect. The course is available in virtual and in-person learning formats.

About Crucial Learning
Crucial Learning improves the world by helping people improve themselves. We offer courses in communication, performance, and leadership, focusing on behaviors that have a disproportionate impact on outcomes, called crucial skills. Our award-winning courses and accompanying bestselling books include Crucial Conversations® for Mastering Dialogue, Crucial Conversations® for Accountability, Influencer, The Power of Habit™, and Getting Things Done®.

CONTACT: Jordan Christiansen +1-801-995-5458,