Dialogue Saves Lives
Increase patient safety, reduce medical errors, and improve employee engagement with the skills from Crucial Conversations tailored as a healthcare course.
Watch the Case Study
Oklahoma State University Center for Health Sciences began training Crucial Conversations in 2016. After tracking statistically significant improvements in their employees’ ability to recognize and respond to interpersonal stress, they implemented training across the organization. Through monitoring patient experiences, they believe their patients are living longer because they worked to improve staff communication.
READY TO GET STARTED?
See if our healthcare training is right for your team. Speak with a client advisor today.
What You’ll Learn
The course teaches nine powerful skills for working through disagreements and concerns in healthcare to achieve better outcomes for employees and patients.
GET UNSTUCK
MASTER MY STORIES
START WITH HEART
STATE MY PATH
MAKE IT SAFE
LEARN TO LOOK
Seek Mutual Purpose
EXPLORE OTHERS’ PATHS
MOVE TO ACTION
Learning Formats
1. Get Unstuck and Master My Stories I
Spot the conversations that are keeping you from what you want.
Choose the right conversation to get unstuck.
Learn where emotions come from and how to change them.
Take responsibility for the emotions you bring to the conversation by owning your story.
2. Master My Stories II and Start With Heart
Eliminate negative stories that impede conversations and results.
Stay focused on what you really want.
Lay a foundation of good intent.
3. State My Path and Make It Safe
Speak honestly and respectfully.
Share tough messages in a way that invites others into the conversation.
Take steps to rebuild safety when others get defensive.
Talk with almost anyone about almost anything.
4. Learn To Look and Seek Mutual Purpose
Notice the signs that people are not in dialogue.
Identify and manage your own Style Under Stress.
Recognize when safety is at risk because you’re at odds.
Find common ground even when it seems impossible.
5. Explore Others’ Paths & Move To Action
Actively listen to understand the meaning behind others’ emotions and actions.
Respond productively when someone initiates a Crucial Conversation with you.
Move from healthy dialogue to taking action and achieving results.
1. Get Unstuck
- Spot the conversations that are keeping you from what you want.
- Choose the right conversation to get unstuck.
2. Master My Stories I
- Learn where emotions come from and how to change them.
- Take responsibility for the emotions you bring to the conversation by owning your story.
3. Master My Stories II
- Eliminate negative stories that impede communication and results.
4. Start With Heart
- Stay focused on what you really want.
- Lay a foundation of good intent.
5. State My Path
- Speak honestly and respectfully.
- Share tough messages in a way that invites others into the conversation.
6. Make It Safe
- Take steps to rebuild safety when others get defensive.
- Talk with almost anyone about almost anything.
7. Learn to Look
- Notice the signs that people are not in dialogue.
- Identify and manage your own Style Under Stress.
8. Seek Mutual Purpose
- Recognize when safety is at risk because you’re at odds.
- Find common ground even when it seems impossible.
9. Explore Others’ Paths
- Actively listen to understand the meaning behind others’ emotions and actions.
- Respond productively when someone initiates a Crucial Conversation with you.
10. Move To Action
- Move from healthy dialogue to taking action and achieving results.
Vital Signs of Dialogue
PATIENT SAFETY
Nurses at Spectrum Health reported increased confidence to confront executives and physicians regarding their behavior to improve patient safety.
PERFORMANCE
St. Joseph’s Health Care London earned accreditation with exemplary standing and reduced sick leave from 15 to 12 days.
ENGAGEMENT & CULTURE
Maimonides Medical Center improved employee morale when they saw a 54% improvement in how leaders handle disrespectful behavior.
PROFESSIONALISM
Oklahoma State University Center for Health Sciences decreased the incidence of formal professionalism complaints.
Empowerment
AORN saw an immediate and significant increase in nurses’ confidence and ability to address disruptive physician behavior
TEAMWORK
Employees at MaineGeneral Health were 167% more likely to speak up and resolve problems with colleagues following training.
What’s Unique About the Healthcare Course
Experience humorous and engaging videos, illuminating instruction, and, most importantly, hands-on skill building to address the challenges unique to healthcare. From beginning to end, the course is designed to help your organization improve its ability to care for patients and support its staff.
4 Mins Video
Let’s Talk
See if Crucial Conversations for Mastering Dialogue Healthcare is right for your team. Complete the form to speak with a client advisor.
